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So today is the day I am due to get smart meter installed to replace old (Payg) THTC in PH2 postcode area in Perthshire.    Will update on how it goes.

Heating in house is provided by old style storage heaters in lounge and hall with panel heaters (that we don't use) in bedrooms.

Hot water is immersion. 

 

Keep us posted ​@kbrown36 !


… today is the day I am due to get smart meter installed …
 

Thoughts and prayers!

Did you decide to go with Economy 10, or to stick with your original choice of Economy 9? Please let us know afterwards how it all went.


… today is the day I am due to get smart meter installed …
 

Thoughts and prayers!

Did you decide to go with Economy 10, or to stick with your original choice of Economy 9? Please let us know afterwards how it all went.

Decided to go with Economy 10 which meant cancelling original appointment but actually meant our appointment is now a week sooner than it was going to be. 


Nice. I’ve just gotta warn you about something and it’s kinda important.

Once the install is done, there’ll be no undo button and no going back. Downgrades have never really been supported and given you’re upgrading from RTS THTC → Smart, you definitely won’t be able to go back to RTS and the old equipment will likely be destroyed upon return.

We’ll be here if you need us of course, but I felt it was worth letting you know.


Nice. I’ve just gotta warn you about something and it’s kinda important.

Once the install is done, there’ll be no undo button and no going back. Downgrades have never really been supported and given you’re upgrading from RTS THTC → Smart, you definitely won’t be able to go back to RTS and the old equipment will likely be destroyed upon return.

We’ll be here if you need us of course, but I felt it was worth letting you know.

Given RTS is getting switched off it was going to have to happen at some point.  At least this way I will hopefully get some visibility over what is going on and it should open up options to go with other suppliers in future. House is a rental and yes we have written permission from landlord to change meter, longer term they may need to upgrade the heaters themselves but that will be their call 


And their cost. :)

After all, it doesn’t make much sense for you to pay for the heaters if you then leave six months later...


So the update (or lack thereof) is that despite having an appointment slot from 2pm today no one has arrived and there has been no contact, can't say I am entirely surprised but v disappointed. 


 

… despite having an appointment slot from 2pm today no one has arrived and there has been no contact, …
  

So sad to hear. Be sure to claim your £40 no-show compensation …
  


 

… despite having an appointment slot from 2pm today no one has arrived and there has been no contact, …
  

So sad to hear. Be sure to claim your £40 no-show compensation …
  

Fully intend to although not sure how that works with Payg 


@kbrown36 

How disappointing for you, your set up THTC/PAYG storage heating and immersion heater is identical to mine so I was hoping to hear how you got on and if you were in a good signal area, I know some people in perthshire are not in a signal area and haven't been able to to migrate , I am in a no signal area in DD2 and still waiting to see what the outcome will be.


 

… despite having an appointment slot from 2pm today no one has arrived and there has been no contact, …
  

So sad to hear. Be sure to claim your £40 no-show compensation …
  

Fully intend to although not sure how that works with Payg 

If memory serves, you’ll either be given a special code to take to the shop that’ll drop £40 credit onto the key (and the meter when you next sync it with the meter) or it’ll come via cheque.


I’m really sorry to hear this ​@kbrown36. How frustrating! This topic may be helpful:
 

 


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