Skip to main content
Rank 1
AlG
Rank 1
Oct 19, 2026 11:22 AM UTC
Solved

Swapping from Charge app to Kia app

Hi

Has anyone else swapped from using the OVO Charge app to the Kia App to charge their EV as recent email from OVO requested I do?

Car is charging OK and seems to recognise Alldayenergy but after several charges the Kia App is showing no electricity used under Alldayenergy statistics! My worry is that if this isn't going back to OVO as EV charging then I won't be charged correctly for usage when bill is calculated.

I've spoken with both OVO and Kia but am simply being passed from one to another with no one able to resolve or assure me that I'll be charged correctly.

Abby_OVO
Abby_OVOBest Answer
Community Manager
Oct 21, 2026 10:02 AM UTC

Hey ​@AlG 

 

Sorry to hear about the trouble you’ve been having. 

 

I did reach out to the Charge Anytime team directly about this and they said, as it’s relating to a function within the Kia app rather than OVOs side of the tech integration, you will need to speak with Kia support about this. 

Currently Playing: She's Electric
View in thread

9 replies

Newcomer
ToneDeaf
Newcomer
Oct 19, 2026 8:25 PM UTC

No email received by me but I am wondering if this programme will be for full Kia EVs only and not Kia PHEVs ?

I was hoping to be able to manage charging from 1 app (Kia) only

Abby_OVO
Community Manager
Abby_OVOBest Answer
Community Manager
Oct 21, 2026 10:02 AM UTC

Hey ​@AlG 

 

Sorry to hear about the trouble you’ve been having. 

 

I did reach out to the Charge Anytime team directly about this and they said, as it’s relating to a function within the Kia app rather than OVOs side of the tech integration, you will need to speak with Kia support about this. 

Currently Playing: She's Electric
Newcomer
ianbar
Newcomer
Oct 21, 2026 10:47 AM UTC

I have received a message from Kia about this, telling me I should have received an email from OVO.  I haven’t.  Can anyone tell me whether the change is a request or an instruction?  My present arrangement works and I am very reluctant to change.  I would also be interested to know how Kia know that OVO is my energy supplier.  To the best of my recollection I have never told them, so I am left to conclude that OVO must have passed the information to Kia.  If so, I wonder on what authority.

Abby_OVO
Community Manager
Abby_OVO
Community Manager
Oct 22, 2026 7:24 AM UTC

Hey ​@ianbar 

 

It might be worth checking in with the Charge Anytime team directly to see if you were due this same email. We don’t have access to accounts here at the Forum so we can’t see if this was due. 

 

 

In regards to the data sharing with your EV manufacturer, if you’ve already signed up with Charge Anytime, as part of the ability to connect with your EV, where necessary we may share relevant data with your EV manufacturer. This is mentioned in the Terms and Conditions in section 7.2.2 which you can find here. 

 

I hope this helps.

Currently Playing: She's Electric
Newcomer
ianbar
Newcomer
Oct 22, 2026 11:28 AM UTC

Hi Abby, thanks for the reply.  I won’t be chasing this up with Charge Anytime.  I have no interest in switching to the Kia app, which on the basis of  @AIG’s report appears to be unreliable and inadequately supported.  Never buy Version 1.0 of anything is my guideline.  I was trying to establish whether the change was mandatory.  I suspect it is not, but if it turns out to be I will be switching suppliers.  Regarding the data sharing consent, this is limited and for necessary purposes.  I am doubtful that has been observed, but I have asked OVO for an explanation and await their response.

    Rank 1
    AlGAuthor
    Rank 1
    Oct 21, 2026 11:04 AM UTC

    Hi Abby

     

    I’ve spoken with Kia who say everything is fine at their end- time to change to Octopus me thinks.

      Newcomer
      ianbar
      Newcomer
      Oct 22, 2026 11:39 AM UTC

      Not seeking to dissuade you from leaving, but have you thought about reinstalling the Charge Anytime app?

      Rank 1
      AlGAuthor
      Rank 1
      Oct 30, 2026 6:10 PM UTC

      yes I tried but it won't let me reinstall Charge Anytime App as it no longer offers EV3 as one of the cars which is supported when signing up.

      Newcomer
      ianbar
      Newcomer
      Oct 30, 2026 6:35 PM UTC

      That’s interesting.  I wonder what OVO and Kia have been cooking up between them.  If you are or were controlling the charging from your charger, I believe OVO doesn’t know what car is connected, so you could try telling it is a different car with a similar battery capacity.  I suspect this would work even if you are using the Charge Anytime app to do the scheduling.  In addition, when I looked at the Kia guidance for their app it recommended not using it if you have another non-Kia EV as well, so there seems to be an inconsistency there.

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd