extortionate prices
Okay, so I don’t know why OVO bother having an app for checking your credit on both the gas and electric, as it takes days to update what credit you have and it has a nasty habit, of destroying your phone.
The price of the gas is extortionate. It states online, that we are using over £7 a day. Sorry, but we live in a 3 bed house, not a mansion. Plus, the only gas appliance we have, is the combi boiler.
When I complained, all I got was check your in home display. That would be nice, if we had one. OVO promised to send one out months ago and its never materialised.
Seeing as the actual meters are near the ceiling, it’s not possible for me to just ‘have a look’.
So, I have put a complaint in, but I seriously doubt anything will come of it. Like their app destroying my phone, it took months to get a resolution from that. I had to threaten them with the small claims court, to get any action.
Anyone from OVO care to get in touch? Also, why state your live chat is open on a weekend until 2pm and then when you try to chat to you, the live chat says it’s closed at 11pm.
