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JessicaS123
Rank 1
Nov 6, 2026 3:02 PM UTC
Question

OVO Charge Anytime not working

I have been experiencing problems with OVO, ever since they shut down my main account and reopened a new one for me. 

 

Since the new account was opened, my Charge anytime has not been working. This has now happened twice; the charge is not deducting from my final bill each month. When I check the 'Charge Anytime' app, it states I am not eligible for 'Charge Anytime' because I do not have a smart meter. I do have a Smart Meter and I have been using charge anytime for nearly a year without any problems until OVO opened me a new account. This is costing me hundreds each month. Please can someone help as a matter of urgency; this situation is becoming ridiculous. I spoke to Charge Anytime last month, and they said this problem was solved. However, it clearly isn't, as the Charge anytime credits have not been deducted from my final bill. Now, my new account states I'm not eligible because I don't have a Smart meter, which I obviously do.

 

When I try and sign up to Charge Anytime on this account, it says Sorry, your setup isn't compatible right now. Install a Smart Meter.

2 replies

Abby_OVO
Community Manager
Abby_OVO
Community Manager
Nov 9, 2026 10:49 AM UTC

Hey ​@JessicaS123 

 

Sorry to hear about this, I reached out to the Charge Anytime team about this who believe they’ve had an email from yourself and have said they’ll get back in touch on this. 

 

Let us know if you don’t hear back in the next day or so and we’ll check back in with them on what’s going on.

Currently Playing: She's Electric
Peter E
Super User
Peter ESuper User
Super User
Nov 9, 2026 1:08 PM UTC

Hi ​@JessicaS123 

 

I'm sorry that you are having issues with Charge Anytime but I don't think the loss is as great as you estimate. I have an EV and if you are driving 1,000 miles a month then your power consumption is likely to be about 250kWh a month (at a typical 4 miles/kWh) and you are losing out on about 14p/kWh or approximately £35 a month so you needn’t be concerned that it's hundreds a month but I do agree that it needs to be resolved quickly. 

 

Peter 

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol saving about £950/year), A2AHP (-8,700 kWh gas, cost neutral) and Timed Immersion heater (-1,500 kWh gas, £20/year more expensive but reducing as the gas price goes up)
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