gas metre query

Heya ​@HJ2026 ,

That definitely looks like a Smart Meter to me. I think it’s a SMETS2 Landis+Gyr G470 originally installed by E.On/E.On Next around 2023 (the M23 mark tells me it was manufactured by L+G in 2023). Because it’s a Smart Meter, you won’t find a card slot on it like you would for the older L+G models which I think were the Libra ones. With the G470, you can top-up online via https://topup.ovoenergy.com or via the OVO Energy app and the credit should automatically transfer over to the meter within 60 minutes. Let me know if it doesn’t - I can definitely provide the instructions to manually force it through if you need them. You can’t insert a physical card into this meter as it doesn’t have a slot for one - that’s by design.

If you have just moved in and haven’t set an account up yet, try https://switch.ovoenergy.com first as you might be able to get set up that way. If you can’t, it should tell you what to do next.

Let us know here if you get stuck!

Thankyou for your reply. Exactly my thoughts. I have had multiple phone calls and have consistently been told I have to insert a card. They have ordered me one that I have to collect from the shop but there is no slot to insert it. I have recently moved in and am yet to be able to top up my metre as OVO have it on my account that this takes a card.  I am beyond frustrated.