How do I take a reading from a Secure SMETS 1 smart meter?

To take a reading from your Secure 'Liberty' S1 smart meter, you’ll need to look on the actual meter. This information is not displayed on the In Home Display (IHD).

There’s differences between the the S1 meters we used to install. To take dual (day/night) readings for Secure Liberty 110 or 112 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the day and night meter readings, or press 9 if you’re on a single rate plan.

To take a reading from your electric S2 Aclara smart meter, press  A on your electric meter and TOU rate 1 will be the reading. For Economy 7, TOU rate 2 will show the other reading.

For the Aclara gas meter press ‘C’ to wake the meter up, then ‘C’ to access the menu. Use ‘B’ to scroll and ‘C’ to select the reading option.

We should be able to communicate with your meters to get readings remotely. If you think there’s communication issues with your S1 smart meter we’d recommend carrying a smart meter health check and contacting our Support Team with the results.
 

You can find more smart meter guides in our Forum Library section here.