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andyeff
Rank 1
Nov 4, 2026 4:32 PM UTC
Question

How do I setup a new (replacement) charger on the OVO Charge app?

My original Indra Smart PRO charger failed and I am (eventually...) getting a replacement installed tomorrow.  Will this automatically work with my OVO Charge app?  Or is there setup required to remove the  old charger from the app Device list and register the new one?  As this is a warranty replacement, I’ve had to deal entirely with Indra (it’s taken 2 months!) and the installer is their service partner, rather than an OVO team who did the original install and setup.  I just want to ensure that once it’s finally replaced I’m not left with another problem trying to manage charging via the app.

2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Nov 4, 2026 6:52 PM UTC

Hey ​@andyeff ,

IIRC you should be able to have a word with the team about this now to boot the dead charger off, which you can do via 0330 175 9678 or ovocharge@ovo.com - even before you have the new charger.

Once that’s done, you can add the new one when you’re ready.

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    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    Nov 5, 2026 9:01 AM UTC

    Morning ​@andyeff, and thanks for posting.

     

    I hope the installation goes well today. As ​@Blastoise186 suggests, drop the Charge Anytime team a line to let them know about the replacement charger- they’ll handle the rest.

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