Best answer by NinjaGeek
Updated on 06/07/21 by Jess_OVO
Good spot on the mis-match between your unit rates on your online account and Chameleon In Home Display (IHD).
It’s worth checking whether the discrepancy is just due to the VAT. Your online account will usually show your unit prices excluding VAT whereas your IHD may show the same prices including VAT - if the difference between prices is 5% this will explain things.
If the price difference isn’t down to the VAT (ie. its more or less than 5% difference) the tariff information on your device will need to be updated. In this case reach out to our
Support Team to get that corrected. It is worth bearing in mind the following: -
Usage costs on your IHD may not 100% match your daily charges
If the unit rates loaded on to your device are not accurate the daily costs shown here will not match what you are actually charged. For this reason we’d always advise the actual usage charges on the ‘Billing’ page of your online account.
No increase in costs due to a smart meter
Having a smart meter installed won't directly increase your costs. There are no hidden effects on usage, and your tariff won't change.
Your meter will be accurate
The meter will clock accurately. Old meters (this does depend on how old your previous meter was) can slow down, or even speed up meaning they're not measuring your energy usage correctly. We'd only expect to see this with very old meters. A brand new meter, smart or otherwise, will clock what you're using accurately.