The Archive

Has anyone received their results for October ???  I hit the max the max target  every month since the start of this, but I haven't heard ANYTHING about the results for October !!!!  Before, we'd get the results almost straight away !!!  I called OVO and I'm definitely signed up for the Power Move (haven't heard anything about the Flex thingy!!!) but no results!!!  I know I hit max target !!!!  Any advice would be appreciated!!!  Thanks !!! Mike

I had a boiler service and repair done in September through OVO beyond. Boiler was only providing around 20-30 seconds of hot water at a time and I ended up paying £230 for the flow control to be repaired which fixed the issue. However I now have a leaky boiler (Worcester Greenstar 30i) which is leaking from the front right corner, and a quick Google is suggesting this is also a problem with the flow control system. Therefore I can only really come to the conclusion that the initial repair was either done poorly or incorrectly. Understandably I've been told to turn the water off at the stopcock, but I can't seem to get through to anyone who can get an engineer out to repair it unless I wait until 8am on Monday to make a call. I've been told I can call the Gas Safety numbers but it's have to pay whatever the cost is for an emergency call out and there's no guarantee I'd get that money back/be able to make a claim.From my point of view, the original work wasn't done to a high enough stan

We have recently had a new meter installed because of the RTS shutdown. We are now on Economy 10 previously being on THTC and have quantum storage heaters.  I have my heaters set to come on at certain times of the day. With Economy 10 do my heaters come on automatically at off peak times or do I have to set this up with my heaters to coincide with the off peak times? 

Hi,I’ve been advised to movee to Octopus energy, but now I’m having second thoughts.What is the difference between them e,g price?C

Hi, I bought an electric vehicle in April this year. I can see in the app and on hard copy bills that there is a line with ‘Charge Anytime Credit’. The corresponding figure is negative, presumably showing money saved. I want to find out how much of my total bill is actually from charging the car. There seems to be no way of finding this out, other than calculating it manually (not that easy). OVO must know this figure in order to provide the credit figure. Spoke to OVO and they couldn’t find a way to identify the car charging cost either. Anybody got any ideas? Thanks.

We have a Mitsubishi Ecodan pump to do hot water and underfloor heating. Generally we are very happy with it but we're slightly surprised about how quickly the water tank loses heat. Here is a graph - the "room temperature" is actually the temperature of the cupboard that all the kit is all crammed into (it's very small and a tight fight). The house is brand new so is generally very well insulated - should I expect the pump to have to come on every 12 hours or so? Is this normal? Here we didn't use any hot water at all from 8pm to 7am. 

We had our gas supply cut off, meter removed and capped pipes more than a year ago. we have just been told by Cadent that more work is necessary. They need to cut off supply away from the house and that this will involve working on our neighbour’s supply and disturbing their driveway and installing a new meter fro them. Is this a legal requirement? previous involvement with Cadent has not been very good.Any advice will be welcomeBryan Cook

Just got my second email update.  I got credited with 7 plug in sessions for the first 3 weeks and 6 in the fourth.  I have been plugging my car in in the afternoon/ early evening then again overnight so was expecting > 7 sessions each week.  The last week we were away overnight from early Friday until late Saturday so missed the 12:00 on Friday to 12:00 on Saturday slot.  It therefore looks like you can only get one 3 hour session credited per day. Can someone confirm this?Cheers.By the way its the easiest Power Move to get rewarded for by far.

Until September when my account was finally ‘migrated ‘ by OVO, I gave meter readings for the 2 electricity meters in my house by email as the website hadn’t been accessible since July 2023. Both meters on the one account - one serves most of the building, the other a bit added on in 1930. No problems - 2 meter readings, bit like gas and electric but instead 2 x electric. This was set up in about 2012/13.Now I’ve got 2 accounts and one is in debit and the other in credit and they want me to set up a new DD. i am incensed! OVO seem to have lost the plot!

I joined up to power move and every week it's saying not enough data sent... but I can clearly see there is all the data on my app and also I have set up half hourly readings to be sent... is there really any point in the power move or is it all just a big con?? 

I am currently selling my metered export generation to Scottish Power and wish to move from them to another on the buyer’s list to get a better rate.    I am advised that Scottish Power need to inform the FIT register that my export is now “ negotiated” .I have now been waiting some 3 months for Scottish Power to activate this change and in spite of several complaints have had no joy. My new buyer has had all the relevant paper-work for the transfer which is all in orderAny suggestions as to how to expedite this transfer?

Anybody know who SJN are, and their contact details? They were supposed to come and replace my soon-to-be-obsolete Telemeter on Wednesday. Ovo can only tell me that the electrician from SJN reported that the “client cancelled prior to appointment”. Downright lie. Just spent an hour trying to rearrange this appointment. Soonest is December - given I have been asking OVO to do this since February I’m not happy having to wait another six weeks when I didn’t cancel this appointment. 4 previous appointments were cancelled by OVO as made in error but I was quite hopeful for this appointment, don’t know why.The first OVO rep told me it was SMS who had been asked to come out - I contacted SMS who said they had no record. Called OVO back who said it was a company called SJN (he thought!) but I can’t find any record of them when googling. I’m hoping to contact them direct to book……...SMS would have been happy to book direct with me, had they had my details. 

Have the criteria for the warm home discount changed from last year? Last year I received the WHD (albeit from a different supplier) but this year I’m apparently not eligible despite having lost the WFP. 

Hi. Has anyone ever got any response from the OVO Charge Anytime team?? I raised a ticket ages agoFailed to chargeIt is very frustrating when you expect your car to be ready with a full battery in the morning only to find out that all night OVO CHARGE ANYTIME DID NOT SCHEDULE ANY SESSION. AAAAARRRRHHHHHHH. A very regular occurrence. Am I the only one ? 

HiI am an OVO customer and have just ordered my 1st EV.I have been advised about OVO Beyond and that you can bank 100 miles a month.What isn’t explained is, exactly how does this work or get calculated? How do you bank and claim the miles?Any help would be appreciated, thanks.

Had smart meter fitted 2 weeks ago apparently takes up to 6 weeks to get your account up to date. Since originally on THTC plan unable to access app as doesn’t support complex meters so still unable to access appwhen logging online found that the energy plan has been changed from THTH to economy 9 in line with the smart meter being fitted However how can it be stated Plan date  year 2000 when this is 2024 am I’m missing something here or is Ovo Energy (Incompetent )only migrated from SSEE last year Also notice that since smart meter fitted apart from the IHD showing tariff and standing charge Why has the standing charge on line not stopped day after smart meter fitted and is still increasing daily Suggesting Two standing charges in operation simultaneously likewise of the energy plan has been changed online you would expect to Now be able to access the app rather than continuing online access to your account   

Sent email last week to customer service although I got a reply I sent a second email to hello@ovo.com assuming it’s the same department In original email I pointed out that as I have never been able to use app due to THTC meters I can only use online access A smart meter was installed on the 16 th October I notice about 10 days later that as well as the smart meter/IHD displayed the tariffs and standing charge Simultaneously I noticed that the online account is stil increasing the standing charge on a daily basis as well as the smart meter/ ihd  I was told that the online account is halted the day prior to the smart meter being installed  So why the online account still increasing standing charge which in effect produces Two standing charges for the same account Also noticed 10 days later that the online account energy plan was changed from THTC to Economy 9 which is fine but the contract date was Year was 2000 (24 years ago) despite only being migrated across from SSEE a year ago 202

I have two accounts with OVO, which have been migrated to a new account system.  With the old system, I was able to access my online accounts by using the OVO ID (and password) for each account; however, with the new system, I now need to use my email address (and password).  My problem is that both accounts have the same email address, so I can now only gain access to one of my accounts (in other words, the system associates my email address with only one of the accounts, but not the other). As it stands, I  haven’t been receiving bills since August, so I have no idea how much electricity I have been using. Does anyone know how to resolve this problem, or do I need to supply OVO with a different email address for the second account?  Thank you.   

New smart meter fitted 11th October along with conversion from THTC to Economy 10 but my Ovo account is not showing any readings for heating and two sets of meter readings in Anytime section.

Charge Anytime  When I tried to Addon charge anytime tariff gets to last page says Sorry, there's a bit of a problemWe couldn't connect to your EV charger.Omhe home pro charger which works on OVO standard tariff  any one fixed this problem I have emailed smarthome they are looking into this but no reply since last week 

Hi Just wondering if someone can help. Looking at the average household of our size ( 2 / 3 bedroom bungalow) monthly bill for an OVO customer on a google search is £49.00  l am worried that something is wrong when we are paying a monthly direct debit of £480? Any advice. We don’t think we are heavy energy users but our kWh seems inordinately high and has done for a while. 

Can anyone recommend an economical standalone electric heater? We are thinking this would be a better solution for my husband who works from home than turning on the heating.

Flex Eventi am happy to try and take part in these events to help out OVO with its energy usage, plus get a minuscule amount in return, still, it’s better than the previous project. Again, this isn’t always a positive experience. I had a power down event. I was away, therefore the only thing on the house was the smart meter and two fridges. Maybe I need to turn them off to earn £0.15p!!My question is, Why send an email at 7.10am informing me of a Flex Event for a period after the qualifying time of 12.00am - 03.00am. I can’t even try to achieve it!Another great idea OVO.

I signed up with ovo as my gas and electricity supplier when I moved into my flat on 20/1/23. I have the welcome email to say they are my new supplier but it turns out they never switched my supply on the national database. I am now getting bills from the previous supplier of the property (utilita) for thousands of pounds of unpaid gas and electricity. I’ve contacted ovo by phone and chat and they agree that they are not my supplier and the conversation gets ended unresolved. I don't know how to proceed from here but if ovo have not been my suppliers then they owe me 20 monthly payments of £143. I’ve made every payment on time and as far as i was aware my energy bills were all paid but thanks to ovo it is *Removed by Mod*. What do I do next?Many Thanks.