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Rank 9
DuncanL
Rank 9
December 11, 2024
Solved

OVO App Update

  • December 11, 2024
  • 11 replies
  • 212 views

Anyone having trouble with latest update to the App ?

I updated to new version on iPad last night but today it won’t let me in and tells me I must load the latest update.  When I go to Apple Store it tells me I am already up to date and click OPEN, the App then tells me again that I must load the latest update.  Going round in circles.

    Best answer by Firedog

    Also fixed for me on Android 14. It’s now saying I have app version 19.5.0 with no code push yet. I think it was on 19.4.0 before.
     

    11 replies

    R
    Newcomer
    Ron Sandy
    Newcomer
    December 11, 2024

    I'm the same with my iPad and my Android phone it asking me to update but then the update button is inactive. Seems there's a glitch 

    Firedog
    Super User
    FiredogSuper User
    Super User
    December 11, 2024

    Yes. I get the same circle on Android 14. 

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    M
    Newcomer
    MikeJD
    Newcomer
    December 11, 2024

    Agreed, with Android. No success in opening, even though have re installed?

    C
    Rank 2
    costeek
    Rank 2
    December 11, 2024

    Have just updated mine and it works. iOS18.1

    You probably have checked it already, but is your device’s OS is also updated? 

    Firedog
    Super User
    FiredogSuper UserSolved
    Super User
    December 11, 2024

    Also fixed for me on Android 14. It’s now saying I have app version 19.5.0 with no code push yet. I think it was on 19.4.0 before.
     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    C
    Rank 2
    costeek
    Rank 2
    December 11, 2024

    It’s now saying I have app version 19.5.0

    Oh, I haven’t thought about checking the app version! It’s 19.5.0 too (obviously, as it’s the newest version. Just felt excited to check that out!).

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 11, 2024

    I’m afraid I haven’t been able to reproduce this issue at all today using Dewott with Android 14 and App Version 19.5.0.

    Is this still a problem for anyone with those versions?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    C
    Rank 2
    costeek
    Rank 2
    December 11, 2024

    I’m afraid I haven’t been able to reproduce this issue at all today using Dewott with Android 14 and App Version 19.5.0.

    Is this still a problem for anyone with those versions?

    It’s just my assumption, but it could be due to having an updated app and not updated smartphone OS. Like, the updated app relies on the element that previous version of the OS doesn’t have. 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 12, 2024

    I’ll report this internally. Can one of you if possible upload a screenshot of what you’re seeing?

    Renewable Energy? Big Fan.
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 12, 2024

    The team are aware of this issue & have deployed a fix, so no users should be impacted by this now. 

    Are you please able to see if this is resolved for you & report back? 🙂

     

    Renewable Energy? Big Fan.
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