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i am desperately in need help to pay my bill I cannot sleep???? Is there a charity who can help

  • December 15, 2025
  • 1 reply
  • 15 views
K
New Member*

 

Help !!! I need help to pay my bill I cannot sleep????

Is there a charity I would be so grateful 

 

Hi I have have several issues with OVO

since they took over sfe? 

Anyway we have an arrangement I pay monthly and amount that is affordable to me they agreed  each month I have never missed c , I have several health issues and have more bad days than good ,

They send the man to read the meter as they say it's estimated every time my caretaker says I show them where the meters live  they don't come down the stairs and walk past ,I have reported this to OVO nothing every time I speak with them each one tells me something different , they don't bother reading above on the system and say I haven't paid this month than they say for miss a payment you get charged I have not missed one month for years ,I'm told by step change they should be chasing those who don't pay anything  not you least they get paid something rather than nothing. 

The bill seems to go up up and up is there any help to pay some bill I can't sleep at night with chronic pain worrying every day 

    1 reply

    Ben_OVO
    Community Manager
    • Ben_OVO
    • Community Manager
    • December 15, 2025

    Afternoon ​@Kaye and a warm welcome to the OVO Forum community.

     

    This sounds like it’s been a tough time for you, and I hope I can give you some helpful information here. I’ll include links to handy Forum articles too.

     

    Firstly, I’d recommend signing up to the Priority Services Register, as you’ve mentioned vulnerabilities. This is a free service with numerous benefits, including a phone call from the National Grid to let you know about planned power outages. They’ll also look to get your property back on supply with priority, should there be a power cut in your area. You can find out more, and sign up here.

     

     

    Secondly, if the meters aren’t being read then I’d highly recommend booking a free smart meter appointment. If you get smart meters installed, they’ll send your readings to us automatically, so your bills will always be accurate. If you haven’t been sending us reads then your bills will currently be estimated, so the debt balance may not be correct. You can find out more about smart meters, and book an appointment here.

     

     

    If you’re receiving Collections notices then it may be your payment plan has expired. If you require a new payment plan agreement then we can set this up for you. You can find the Collections and payment plan information on our website here (this article also includes other helpful information about charities and organisations that can help you, as well as available grants). Have a read, you should find it very helpful.

     

    The most important thing you can do right now is get the smart meter appointment booked in, so that a reading is taken from your current meters, and so that you’ll be billed to actual readings going forward. I’d also recommend asking your Landlord / Facilities Management to take meter readings for you asap, which you can then send to our Support Team. Please do this, as we can then see what your actual balance is, before setting up a payment plan based on the actual balance, and your personal requirements. You’ll find some more useful information here:

     

     

    I hope this helps - please keep us updated as t how you’re getting on, and feel free to ask any further questions. There’s a lot of help and support available at OVO, as well as from third party companies. Most importantly, we need to get some meter readings, otherwise we won’t know what your true balance is.

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