We're victims of the termination of heatpump plus too. I'm speechless and out of pocket after changing to OVO, getting the Internet connection for the heatpump and, after complaining, a smart meter fitted. Even now this tariff is still being advertised. OVO staff seem not to have been informed of this change, as we were told we could go straight onto the tariff as soon as we had the smart meter. Oh well, off to another energy supplier I suppose. Very disappointing, to say the least.
Question
misinformed by ovo
Morning
I’m so sorry to hear you’ve been affected - very frustrating indeed. I hope you can find a good package with another supplier. All staff were briefed yesterday, and we’ll be posting about this on the Forum shortly.
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