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L
Rank 1
Liz Don
Rank 1
April 7, 2023
Solved

Blank screen unsure if my top up worked?

  • April 7, 2023
  • 2 replies
  • 1691 views

Hi, I have a PAYG - not smart meter. My screen is blank, even though I have tried pressing the blue button. I topped up my key card with £50 but I'm not sure if it was processed as my screen is blank. I'm really worried my electricity will run out as it's the Easter holiday weekend. I tried to call SSE/OVO earlier but they keep punting me to their website chat - who tell me to call them. I can't get any contact. Any ideas what I can do? There was a power failure earlier in the week but my electricity is still on. Thanks in advance 

Best answer by Blastoise186

Updated on 20/07/26 by Abby_OVO​​​​

 

It’s in Free Vend Mode until it gets reset. You won’t get cut off in the meantime.

Please get in touch with Support again from Tuesday to get an engineer out.
 

 

The following topics may also be helpful here:

 

 

If you need to contact us regarding an out of hours emergency follow the steps below:

 

Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies

 


 

Pay Monthly and Pay as you go users can also send us a private message on our Social Media channels at the following links:

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

 

2 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
April 7, 2023

Updated on 20/07/26 by Abby_OVO​​​​

 

It’s in Free Vend Mode until it gets reset. You won’t get cut off in the meantime.

Please get in touch with Support again from Tuesday to get an engineer out.
 

 

The following topics may also be helpful here:

 

 

If you need to contact us regarding an out of hours emergency follow the steps below:

 

Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies

 


 

Pay Monthly and Pay as you go users can also send us a private message on our Social Media channels at the following links:

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

 

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    L
    Rank 1
    Liz DonAuthor
    Rank 1
    April 7, 2023

    Phew! Thanks very much!! I'll call them ASAP :)

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd