Hi, I have a PAYG - not smart meter. My screen is blank, even though I have tried pressing the blue button. I topped up my key card with £50 but I'm not sure if it was processed as my screen is blank. I'm really worried my electricity will run out as it's the Easter holiday weekend. I tried to call SSE/OVO earlier but they keep punting me to their website chat - who tell me to call them. I can't get any contact. Any ideas what I can do? There was a power failure earlier in the week but my electricity is still on. Thanks in advance
Answer
Blank screen unsure if my top up worked?
Best answer by Blastoise186
Updated on 29/07/25 by Emmanuelle_OVO:
It’s in Free Vend Mode until it gets reset. You won’t get cut off in the meantime.
Please get in touch with Support again from Tuesday to get an engineer out.
If you need to contact us regarding an out of hours emergency follow the steps below:
Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies
Pay Monthly and Pay as you go users can also send us a private message on our Social Media channels at the following links:
https://www.facebook.com/ovoenergy/
https://x.com/ovoenergy?lang=en
https://www.instagram.com/ovoenergy/?hl=en
+1- Plan Zero Hero
- Answer
Updated on 29/07/25 by Emmanuelle_OVO:
It’s in Free Vend Mode until it gets reset. You won’t get cut off in the meantime.
Please get in touch with Support again from Tuesday to get an engineer out.
If you need to contact us regarding an out of hours emergency follow the steps below:
Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies
Pay Monthly and Pay as you go users can also send us a private message on our Social Media channels at the following links:
https://www.facebook.com/ovoenergy/
https://x.com/ovoenergy?lang=en
https://www.instagram.com/ovoenergy/?hl=en
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