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I had a new meter fitted on 2/2/23 and £20 emergency put on it, which has nearly run out, I’m waiting on a new top up card, which hasn’t arrived yet. I also have £20 on my old card that I haven’t been able to use and need refunded.

Hi @JLB ,

Please contact Support about this. I’m afraid we can’t access the account from here.

No one here has access to your account @JLB. Have you been swapped supplier or just needing your new meter to be sorted ?

I thought I was messaging customer services, rather than calling which takes forever!😩didn’t realise it was just regular customers on here 😬

There is a webchat facility (or there are social channels to DM as well)

https://help.ovoenergy.com/#contact_us_container

Updated on 11/11/24 by Emmanuelle_OVO:

 


How to get in contact about my OVO Pay As You Go account
 

The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.
 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Struggling with your energy bills? Our Winter Support Package might be helpful to you.

Hey @JLB,

 

Sorry to hear this,

 

If you’re OVO PAYG, the team is available on webchat Monday-Friday 8am-6pm and Saturday 9am-2pm. You can call on 0330 175 9669 Monday-Friday 8am-8pm, Saturday and Sunday 9am-5pm on 0330 175 9669. 

 

Hope this helps.
 

Useful links:

 

OVO Help Pay As You Go

 

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple. 

I AM WAITING NEARLY 6 MONTHS FOR A TOP-UP SWIPE CARD, A BARCODE 

ANYTHING SO I CAN TOP UP 

I AM BEING TOLD, AFTER 2 HRS WAITING ON HOLD WE NO LONGER ISSUE PLASTIC SWIPE CARDS(pure k*k)

THEN SEND ME A BARCODE  TWINNED TO MY SMART(elec)METER.

MY ACCOUNT IS IN YOUR SYSTEM

DETAILS: *edited by mod*

I expect this to be a waste of time, fobbed off, spoken to like I am a taste, will you prove me wrong?very much doubt it

Hi @Prod ,

I’ve had to ask a moderator to edit your post. I can’t use your personal information and as this forum is public, you’ve leaked it to the entire world. A moderator will remove it shortly to protect your privacy.

That barcode you received is the same as a plastic card. Take it to any PayPoint shop and they’ll scan it, just like a swipecard and you can then top-up. If you don’t have one, the Support Team can send it again in digital format.

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