Updated on 13/08/26 by Ben_OVO
Hi @Agni ,
This is quite common with Prepayment Meters I’m afraid. Don’t panic though. Your meter is in Free Vend Mode for now and will NOT disconnect. Nor will it use up any credit for now. You’ll have unlimited credit until the meter is fixed, but you’ll need to pay it back later so I’d recommend setting the money aside for now.
Keep trying to get in touch for now, you will get through eventually. If you do go off-supply and need the power back on urgently, call 105 for assistance.
You might also want to consider upgrading to Smart Meters to avoid this problem in the future.
As for making the repayments, you’ll get two options. You can either pay back all the money owed in one go, or pay it back over time through the meter at a rate agreed with your supplier. Or a combination of both. Either way works.
Hope this helps!
For more info about your Pay As You Go account, check out our PAYG Forum Library section. There are also tons of helpful resources and information available on our OVO Help pages.
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