Help !! Been without electricity since 5pm was near the end of emergency credit but I thought friendly credit would apply as it’s a bank holiday. I put my last £10 on it and still supply is off . I have googled everything I can think of.
Updated on 21/07/26 by Abby_OVO
Not good to hear,
So long as you had credit remaining before the non-disconnect period started your meters should remain on supply during the designated times. There’ll still be a charge for any energy you used during that time, so please do top up as soon as you can to avoid losing power when these periods end and to cover any energy used during that time.
Friendly credit timings per meter type can be found below:
Between 5pm and 9am Monday to Friday
Before 9am or after 3pm on Saturday
All day on Sunday
Easter Sunday, 25 and 26 December, and 1 January
Between 6pm and 9am on weekdays
From 6pm on Friday until 9am on Monday
Christmas day
Unfortunately, non-disconnect hours don’t cover traditional gas meters. But smart meters offer non-disconnect hours for both gas and electricity. You can find out more about smart meters and getting them installed here.
If you’ve since topped up but the supply hasn’t come back on, you may need to re-enable the supply. If you’ve got a smart meter, we’ve got helpful guides on how to do so, check them out below for to find the one for your meter type:
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
