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Help !! Been  without electricity since 5pm was near the end of emergency credit but I thought friendly credit would apply as it’s a bank holiday. I  put my last £10 on it and still supply is off . I have googled everything I can think of. 

You could try Twitter or Facebook, eg send a private message to @Ovoenergy on Twitter you should get a response from a customer service person. 

Updated on 14/11/24 by Emmanuelle_OVO:
 

If you need to contact us regarding an out of hours emergency follow the steps below:

 

Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies

Phone: 0330 175 9669

Opening hours:

Mon-Thu 8am to 8pm

Friday 8am to 6pm

Sat-Sun 8am to 5pm

 

Pay Monthly and Pay as you go users can also send us a private message on our Social Media channels at the following links:

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

 

One of our Social Media team members will respond to your messages as soon as possible and you’ll find the opening hours below:

Opening hours:

Mon-Fri 8am to 8pm

Sat-Sun 8am to 5pm

Not good to hear, @Butterfly. Your smart meters should be in a non-disconnect mode whenever our Support team is closed. If you’re still off supply and you can’t top up, please call OVO’s Pas As You Go team: 0330 175 9669. 

 

We’ve just made some great guides on what to do if you’re off supply: 

 

 

 

Times when your power stays on, even if you run out of credit:


At certain times of the day you won’t lose power, even if you run out of credit and 
emergency credit. This is called your “non-disconnect hours”. Your energy will 
stay on at these times:


• Monday to Friday, from 6pm till 9am the next day


• Saturday from midnight until 9am, and from 4pm until 9am on Monday


• All day on Easter Sunday, 25 and 26 December, and 1 January


This protects you so that you’ll never lose power when PayPoint shops might be 
closed. Though you can top up with the OVO Energy Top-up app any time of night or day.


Remember: if you’ve run out of credit, you need to top up before these “non-disconnect hours” are over to avoid losing power.

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