Skip to main content
Rank 1
agharanya81
Rank 1
August 31, 2022
Solved

Tamper light on my prepayment meter is showing orange and can't supply power to my house. What do I do?

  • August 31, 2022
  • 1 reply
  • 968 views

the tamper light in my prepaid meter is showing orange and can't supply power to my house. What do I do?

Best answer by Blastoise186

Updated on 27/08/26 by Chris_OVO

​​​​​

 

Hi @agharanya81,

 

In this case, as it’s the weekend I’d strongly contacting OVO on the link above as it details their out of hours emergency process. If you have an urgent safety concern they try calling 105 immediately and asking for assistance. It sounds like the meter is dead and needs to be replaced. Your DNO might be able to help and calling that number will put you straight through to them. 

If you suspect energy theft, report it
 

If you suspect any gas or electricity meter has been tampered with report it immediately. Call us on 0330 303 5063 or get in touch via our online chat.

 

If you'd rather not give us your details, visit the Crimestoppers supported stayenergysafe website or call them on 0800 023 2777

 

If you suspect a gas leak, leave the property and call the 24 hour National Gas Emergency hotline on 0800 111 999 immediately.
 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
 

Struggling with your energy bills? Our Support Package might be helpful to you.

1 reply

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
August 31, 2022

Updated on 27/08/26 by Chris_OVO

​​​​​

 

Hi @agharanya81,

 

In this case, as it’s the weekend I’d strongly contacting OVO on the link above as it details their out of hours emergency process. If you have an urgent safety concern they try calling 105 immediately and asking for assistance. It sounds like the meter is dead and needs to be replaced. Your DNO might be able to help and calling that number will put you straight through to them. 

If you suspect energy theft, report it
 

If you suspect any gas or electricity meter has been tampered with report it immediately. Call us on 0330 303 5063 or get in touch via our online chat.

 

If you'd rather not give us your details, visit the Crimestoppers supported stayenergysafe website or call them on 0800 023 2777

 

If you suspect a gas leak, leave the property and call the 24 hour National Gas Emergency hotline on 0800 111 999 immediately.
 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
 

Struggling with your energy bills? Our Support Package might be helpful to you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd