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Tamper light on my prepayment meter is showing orange and can't supply power to my house. What do I do?

  • August 31, 2022
  • 1 reply
  • 860 views
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the tamper light in my prepaid meter is showing orange and can't supply power to my house. What do I do?

Best answer by Blastoise186

Updated on 29/07/25 by Emmanuelle_OVO:
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Hi @agharanya81 ,

In this case, as it’s the weekend I’d strongly recommend calling 105 immediately and asking for assistance. It sounds like the meter is dead and needs to be replaced. Your DNO might be able to help and calling that number will put you straight through to them.

If you suspect energy theft, report it
 

If you suspect any gas or electricity meter has been tampered with report it immediately. Call us on 0330 3035 063 or get in touch via our online chat.

If you'd rather not give us your details, visit the Crimestoppers supported stayenergysafe website or call them on 0800 023 2777

If you suspect a gas leak, leave the property and call the 24 hour National Gas Emergency hotline on 0800 111 999 immediately.
 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
 

Struggling with your energy bills? Our Support Package might be helpful to you.

1 reply

Blastoise186
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  • Answer
  • August 31, 2022

Updated on 29/07/25 by Emmanuelle_OVO:
​​​​​

 

Hi @agharanya81 ,

In this case, as it’s the weekend I’d strongly recommend calling 105 immediately and asking for assistance. It sounds like the meter is dead and needs to be replaced. Your DNO might be able to help and calling that number will put you straight through to them.

If you suspect energy theft, report it
 

If you suspect any gas or electricity meter has been tampered with report it immediately. Call us on 0330 3035 063 or get in touch via our online chat.

If you'd rather not give us your details, visit the Crimestoppers supported stayenergysafe website or call them on 0800 023 2777

If you suspect a gas leak, leave the property and call the 24 hour National Gas Emergency hotline on 0800 111 999 immediately.
 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
 

Struggling with your energy bills? Our Support Package might be helpful to you.

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