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the tamper light in my prepaid meter is showing orange and can't supply power to my house. What do I do?

Updated on 11/11/24 by Emmanuelle_OVO:
 

If you think your meter has been tampered with please contact our team.
 

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Hi @agharanya81 ,

In this case, as it’s the weekend I’d strongly recommend calling 105 immediately and asking for assistance. It sounds like the meter is dead and needs to be replaced. Your DNO might be able to help and calling that number will put you straight through to them.

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Struggling with your energy bills? Our Winter Support Package might be helpful to you.

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