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Jake1978
Rank 1
March 19, 2018
Solved

Could OVO change my meters from prepayment to pay monthly?

  • March 19, 2018
  • 12 replies
  • 13003 views
Hi I moved into a new home in October last year. The previous owner had pre pay meters in the property with NPower I have already requested credit ones which I passed the credit checks but nearly 6 months on NPower have failed over and over to honour the change of meters and the prices on these meters are once again increasing! I have tried a few other suppliers but they are not interested in removing NPowers prepay meters and advised me to get them too which has been a waste of time can anyone give me some advice does OVO do this?
Best answer by Nancy_OVO

Updated on 24/07/25 by Emmanuelle_OVO:
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Sorry to hear about the issues you’re having with your current supplier.

 

We can change a customers meter remotely from Pay Monthly to Pay As You Go & vice versa, if its a smart and in communications. If a customer is pay monthly with another supplier they can switch over as pay monthly & then we can change the meters to pay as you go. We would bring the customer over as PAYM then can complete a mode change to pay as you go, if its not smart or not in communications once a customer is on supply with us we can book an meter exchange.

 

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12 replies

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C
Newcomer
Cody
Newcomer
April 19, 2023

I’m currently on a pay as you go meter but I’m wanting to swap to a fixed fee instead. How do I go about this? I keep forgetting to top up gas and electric so this will be easier 

Blastoise186
Super User
Blastoise186Super User
Super User
April 19, 2023

Hi @Cody ,

Have a chat with Support about this one. They can make the arrangements for you. If you don’t currently have Smart Meters, your meters will be swapped as part of the transfer.

If you’re currently with Boost, you’ll need to talk to their team to get things started.

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    OVO (S) Gas Limited is part of OVO Group Ltd