My OVO energy

I have recently moved and my daughter is now paying for OVO energy at my old address.I was told I was due a cheque for a refund.I received a cheque this morning, but it is in my daughter’s name, not mine.How do I solve this?

Need help. I just moved in a property with pre-smets l+g e470 meter, could anyone help me on how to do the meter reading? As I need to provide the meter reading now.  Many thanks! Ellen

Until a few days ago my OVO App displayed both my electricity usage in kWh and the cost of the energy used daily/monthly etc. I was able to toggle between kWh and £ as required, however this feature is no longer displayed and I can only view abbreviated information in kWh only.I have re download the app on both my iPhone and iPad but to no avail. Is there a bug in the app?As I live in a rural area with no gas supply, being able to monitor my usage costs is important. Unfortunately, my smart meter display stopped working many months ago, and despite numerous emails, sending photos and endless phone calls no replacement was forthcoming.  Please help, I’m getting very fed-up now! Thank you. 😊

Bereavement FITSHi there,  hoping someone can help advise if they have been in a similar situation. My father passed away in Novemeber last year and I have been trying to get the OVO Team to get the account put into my name (create an account and transfer) I filled in the transfer form but have had nothing back for months now. I called and called “your account is going to get created soon” but nothing. I just had a cheque sent to me in my fathers name. This is all becoming a little disressoing!Kind regards,Jon.

My electrical supply regularly trips but it is only the main isolator switch that trips not any RCDs in the consumer board.I am told that the existing isolator switch is probably faulty and OVO consider that this is chargeable item.Surely OVO have a duty of care to replace their own faulty equipment? I do not own this and it is existing equipment- is this correct that I should pay?

Hi,I noticed from my online account that I am currently in credit by about £700. I messaged OVO via their chat facility to ask if I could be paid back that money. The person who then reviewed my account told me that my gas meter was not sending usage data, as it had not been activated!        I had this problem when I was with SSE - I contacted them twice about it, both times I was told it had been fixed. Also that I would not be charged for any previous usage. The meter was fitted in early 2020 when I moved in to my current property, as I inherited a top-up meter from the previous tenant. I was not informed of this by my landlord, which was quite annoying, and got both gas and electricity meters changed as quickly as I could. From March 2020 to November 2021 I was physically not present in the flat, as I was in Wales looking after elderly relatives.        The person I spoke to today via OVO chat said that SSE had not provided them with a meter reading for my a

Recently I signed up to Ovo energy and input the address incorrectly and forgot to include that the property was a flat. This flat has a different NMI than the original property. I need to change my am supply address on OVO but currently the phones at Ovo are not receiving any calls and I have not had an email reply.  Would it be best to cancel my account with Ovo, which would be within the 10 business days of signing up), try using the switching properties, or another idea.  Any help would be much appreciated.

After installing solar and a battery system I have changed supplier from Ovo to Octopus. However, my Ohme charger still thinks my tariff is Charge Anytime and will not allow me to change the tariff. Ohme say this is an issue that Ovo need to resolve by releasing my charger from their Kaluza platform. Two conversations with Ovo have resulted in two answers:First convo: “Since my energy supply account has been closed there is no reason why I should not be able to enter a new tariff.” Second convo: “We are awaiting an upgrade to the app. Until we get it you are stuck. Sorry, we can do no more.”Sadly, this situation with each blaming the other was predictable but that makes it no less frustrating! Is there any wisdom in this community that may shed light on the matter? 

Hello It should be obvious but what is todays daily standing charge for electricity only?Just the pence per day that I can be charged pre tax.Thankyou Vamatex

I payed a bill of £87.36 via Santander on 20-2-2023.which went into the wrong account number.Since then you have told me to sent a copy of the bank statement,which i did,on 6-5-2023.to 1 Rivergate,Temple Quay,Bristol,BS1-6ED…. Which Adam siad you have received,But on a new bill today...the amount is still on..Also a fine of £10 for non payment. This is now going on for nearly 5 months.Which Ovo have sent.I am in Bad credit… I have rang 5 times..but getting nowhere.Hope you will be able to help.

Tenants moved into my property on September 9th. I told OVO. My account still exists & I am obviously being billed for my tenants. What is going on?

I am not complaining as I know it will probably resolve over time. Just curious. I am a ‘new’ OVO customer having been switched less than 2 weeks ago. I have a healthy (by which I mean too high) balance which I was intending to address in a couple of months (the time after which OVO say they will review my monthly payment). We are all electric by the way. Today I received an email from OVO that said my monthly payment would reduce to £90 from the current. Currently we are running on minimal power - central heating is off, it has been very sunny, my solar panels have been working hard and we have switched off all unnecessary equipment. Even at that level a weekly payment of £90 wouldn’t be enough but this house will eat power when it starts to get cooler. As I said I am happy to let things flow as I have a good balance that will absorb the next bill or two but I wonder if this is a problem that has been encountered before.    

Can anyone explain what’s going on here?Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.It hasn’t though - they seem to have then deducted the £66 again.Does anyone know why? Do I need to contact them or will it right itself?

April 2022 I moved in to my current property. Boost was currently there so I called them and set up the account. Endless of top up problems since; topping up someone else’s account because I was told I was given wrong top up numbers. This was supposedly corrected a few times but then someone else was topping up my account. I found out a few months ago that they actually have me registered for TWO addresses   the first time I moved in they essentially registered me at the wrong house number  when they supposedly fixed it, instead of changing the address they set up a second account.Contacted CEO who then got the exec team to contact me, who again supposedly fixed it, which they didn’t.  Now, 15 months later, after winning an Ombudsman case, Boost is meant to have resolved this by 29th June 2023, and compensation to be provided.They still haven’t.  I am so very close now to going to a solicitor and take you to court for havin

Updated on 13/04/22 by Jess_OVO Hi EV members,  I wanted to gather some feedback from you, as you’ve made the plunge into the world of EVs when many haven’t.  It’s a big decision, it’s complicated. It can be costly. Where do you find information about EV models, where do you shop for or browse particular models, and what guides your decision?  @NinjaGeek and @PeterR1947 - you made an EV model change in the last 6 months. Can you offer some insight into what guided you, and where you found the information? Would you ever review forum content to help inform your purchase decision?  I’d love to hear from you, @Jequinlan  @sylm_2000 @Arun

Hello, I am about to become an EV owner for the first time with a Tesla Y and looking for affordable EV home charger options.  Looking at a VCHRGD Seven and wondered if this is ok? Tesla keep telling me go Tesla as better but is it actually?Also don't fully understand how Tesla / EV home charger apps integrate with each other so is that where I might get a more seamless service i.e. Tesla with Tesla or doesn't it make much difference in practice? 

Indra pro not working again — offlinerecurring issue - is this Kaluza related?tried rebooting charger but has no effect.

I have just updated my password on Ohme and assume I need to update somewhere in Ovo to continue linking but can’t find out where to update.

I have my annual usage for electricity but the usage is not broken down into Economy 7 (off peak) usage and peak usage. How do I find this out. I have a 1st gen smart meter.

I have just submitted my gas meter readings and they say it needs to be validated. Why? There is less usage than normal as i am cutting back (like everyone else). Also mild in the SE so that means it is also lower than last year. Why do they not believe me.

So OVO are still over charging above the price cap. when you question this the chat service cuts you off. So we are unable to complain to OVO. We can’t move away from OVO as the energy companies are not competitive and are running a closed shop and hard luck on customers this is a complete fiddle between energy companies and Ofgem to extract as much money as they can from customers. 

Is there any Gas Plan alternative please to my ‘2 year Fix and Protect EPG’ paying 10.45 p (vat incl) per KWh & 27.52p (vat incl.) per day Standing charge.Not keen on having a Smart Meter as part of any dealI thought there was a price cap from 1st July ‘23 set at 7.88p (vat incl) and 30.55p( vat incl) per day Standing charge.

I hope someone may be able to help all their webchat operatives are busy. My existing plan is ending soon. I've had an email from OVO stating the best deal is a 2 year plan with boiler cover for £344/month, can I take this deal without the boiler cover? Also I've been quoted 150/month for a variable contract, which is attractive as it saves £200/month. Obviously with rates increasing this will increase. Any observations would be greatly appreciated 

When do the new tarriff’s kick in? My smart meter is still showing the tarriff’s from pre July