Skip to main content
Answer

Charge Anytime app crashing?

  • March 18, 2024
  • 9 replies
  • 329 views
R
New Member***

Just updated the Charge anytime app and now it won't open. It starts then closes. I have uninstall and reinstalled. Rebooted my Samsung the the same problem. Anyone else have this issue?

Best answer by Emmanuelle_OVO

Hey all,

 

Thank you for flagging this, I’ve let the team know. If you can also email as advised by BPLightog with screenshots so they can gauge how many people have been affected. 

 

Have any of you tried contacting the team?

chargeanytime@ovo.com 

 

9 replies

G
New Member*
  • Graster
  • New Member*
  • March 19, 2024

Yes. I've exactly the same issue on my Google Pixel 7.

P
Carbon Cutter****
Forum|alt.badge.img
  • Paulja
  • Carbon Cutter****
  • March 19, 2024

I keep having exactly the same issue on my iPhone. Never any problems before upgrading to 2.0.13

BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • March 19, 2024

Have any of you tried contacting the team?

chargeanytime@ovo.com 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • Answer
  • March 19, 2024

Hey all,

 

Thank you for flagging this, I’ve let the team know. If you can also email as advised by BPLightog with screenshots so they can gauge how many people have been affected. 

 

Have any of you tried contacting the team?

chargeanytime@ovo.com 

 

Renewable Energy? Big Fan.
P
Carbon Cutter****
Forum|alt.badge.img
  • Paulja
  • Carbon Cutter****
  • March 19, 2024

Yes i emailed chargeanytime@ovo.com providing all the details and I received a standard response suggesting I check faq (under what? Lack of regression testing by Ovo!) and failing that send them another email with the same details that I have already provided in the original email.  Clearly no one actually reads the chargeanytime mailbox so not overly hopeful until the next app update 😞

 

 

R
New Member***
  • rvds_uk
  • Author
  • New Member***
  • March 19, 2024

Update. After sending an email. I got a response stating to please uninstall reinstall the app. I had already did this several times last night and tried on different devices. With no luck, so I humoured myself and tried again and what do you know it's working again. Makes you wonder if the app was fixed with the same version no attached. 

Emmanuelle_OVO
Emmanuelle_OVO
Community Manager

Hey @Paulja, 

 

It seems rvds_uk managed to have some success after uninstalling and reinstalling the app again, are you able to let me know if this works?

 

I’ve informed the team that a few of you seem to be experiencing the same issue. 

Renewable Energy? Big Fan.
P
Carbon Cutter****
Forum|alt.badge.img
  • Paulja
  • Carbon Cutter****
  • March 20, 2024

I updated my app to version 2.0.14 and now everything seems to be working again 🎉
 

Thanks

Chris_OVO
Community Manager
Forum|alt.badge.img
  • Chris_OVO
  • Community Manager
  • March 21, 2024

Hi @Paulja ,

 

I’m really happy to hear that it’s back up and running for you. It appears to have been a temporary outage but we have flagged it with the team. I’m sorry for any inconvenience caused while it was down though. 

 

Let us know if you face any further issues.

 

Renewable energy jokes never get old.
Terms & ConditionsAccessibility statement