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Emmanuelle_OVO
Emmanuelle_OVOBest Answer
Retired Moderator
Mar 19, 2024 10:32 AM UTC

Hey all,

 

Thank you for flagging this, I’ve let the team know. If you can also email as advised by BPLightog with screenshots so they can gauge how many people have been affected. 

 

Have any of you tried contacting the team?

chargeanytime@ovo.com 

 

Renewable Energy? Big Fan.

9 replies

Newcomer
Mar 19, 2024 12:58 AM UTC

Yes. I've exactly the same issue on my Google Pixel 7.

Rank 2
Mar 19, 2024 5:54 AM UTC

I keep having exactly the same issue on my iPhone. Never any problems before upgrading to 2.0.13

BPLightlog
Super User
Super User
Mar 19, 2024 8:26 AM UTC

Have any of you tried contacting the team?

chargeanytime@ovo.com 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOBest Answer
Retired Moderator
Mar 19, 2024 10:32 AM UTC

Hey all,

 

Thank you for flagging this, I’ve let the team know. If you can also email as advised by BPLightog with screenshots so they can gauge how many people have been affected. 

 

Have any of you tried contacting the team?

chargeanytime@ovo.com 

 

Renewable Energy? Big Fan.
Rank 2
Mar 19, 2024 2:09 PM UTC

Yes i emailed chargeanytime@ovo.com providing all the details and I received a standard response suggesting I check faq (under what? Lack of regression testing by Ovo!) and failing that send them another email with the same details that I have already provided in the original email.  Clearly no one actually reads the chargeanytime mailbox so not overly hopeful until the next app update 😞

 

 

rvds_ukAuthor
Rank 1
Mar 19, 2024 5:50 PM UTC

Update. After sending an email. I got a response stating to please uninstall reinstall the app. I had already did this several times last night and tried on different devices. With no luck, so I humoured myself and tried again and what do you know it's working again. Makes you wonder if the app was fixed with the same version no attached. 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
Mar 20, 2024 10:51 AM UTC

Hey @Paulja, 

 

It seems rvds_uk managed to have some success after uninstalling and reinstalling the app again, are you able to let me know if this works?

 

I’ve informed the team that a few of you seem to be experiencing the same issue. 

Renewable Energy? Big Fan.
Rank 2
Mar 20, 2024 11:33 AM UTC

I updated my app to version 2.0.14 and now everything seems to be working again 🎉
 

Thanks

Chris_OVO
Community Manager
Community Manager
Mar 21, 2024 12:46 PM UTC

Hi @Paulja ,

 

I’m really happy to hear that it’s back up and running for you. It appears to have been a temporary outage but we have flagged it with the team. I’m sorry for any inconvenience caused while it was down though. 

 

Let us know if you face any further issues.

 

Renewable energy jokes never get old.