My OVO energy

Watch this space!

I am shocked, surely this cannot be correct?  I understand websites being down for sometimes a few weeks for updates, but when I tried to log into the OVO Energy website today only to see the message “We're in the process of migrating groups of customers to our new website so access to your online account won't be available until the end of 2023” I was quite frankly flabbergasted.  And with absolutely zero warning that this was pending.So is that right, will there be no website for up to 9 months???How will I monitor my usage in these trying financial times?  How will I be able to check when my peak charge times are?  How will I be able to check whether my direct debit is adequate to cover my monthly costs, and how will I be able to change it? How will I be able to view and compare historical bill values?  And how will I be able to view and compare any new fixed rate deals that might become available.Seriously

Forgive what must be a rather strange question, from two, completely at a loss, octogenarians.We live in a two bed flat in a protected environment, which was built in 1992.The flat uses electricity only:Heating, rads, immersion heaterCooking, microwave, hob, ovenWasher/DrierLighting - all low energy bulbsShower, towel railsTV, computer, BBI make a point of lowing heat settings and turning off heating in rooms not in useOur bill for electricity has skyrocketed, now at over £812 in debit, with a suggested increase to a monthly  DD to £431 to achieve a year end balance.We are also now informed that we are using 103% more than other similar properties, how can this be?Any thoughts/ suggestions would be greatly appreciated. 

Good morning Im new here and looking at changing my supplier from British Gas who have been shocking.On 3 different occasions they have been out to fit a smart meter at our bungalow and on all 3 occasions they have not been able to do this because the engineer has not got the meter required because our gas and electricity meter are more than 5 meters apart. I would say they are a maximum of 10 meters away with no major thick walls in the way.They have now on the 4th occasion cancelled our appointment before even getting to us saying they have a shortage of engineers then saying no smart meter available.we are wanting to upgrade our aging current car to a EV but with the mileage we do require to be a EV tariff to make it worth while . Is this something that OVO can do if we switch suppliers as OVO has been recommended.

Many of us have faced difficult choices in trying to balance household budgets to meet the cost of things such as high energy bills.  Did you know that Ofgem are undertaking a consultation on energy standing charges?  Now is the time for all our collective voices to make the point that we cannot continue to meet ever increasing standing charges for costs that are not directly linked to the provision of energy or maintenance of the network.I urge all of you to visit Ofgem's website and email them with your views on the energy standing charges as this may be the only time our comments on this topic may be considered.  Details can be found at https://www.ofgem.gov.uk/publications/ofgem-opens-conversation-energy-standing-charges-ahead-winter or you can email directly to StandingCharges@ofgem.gov.uk.  Deadline for feedback is 19 Jan 2024.   

Only five more days to go and then I can finally access my account on-line again after having no access for 9 months.Hurrah !!!!! “We're in the process of migrating groups of customers to our new website so access to your online account won't be available until the end of 2023” 

Hi we have a PHEV & an EV. It’s important to us that both charge at the EV charge rate.The Kuga has over the last few months stopped charging & we’ve had to plug unplug to get it to restart. Now when I leave it to charge overnight, nothing.Please can you help. Currently this is the only reason we are with OVO and there isn’t much point in staying if it doesn’t charge both our vehicles.Thanks

Hello, I had been using Anytime perfectly since March, however, the release of the new version with multi-car support (great idea) doesn’t work anymore. It seems to be stuck thinking it is 8:27 yesterday morning so not recognising that the car is plugged in charging. This will obviously mean that I’m not getting the reduced rate and the car is just charging immediately when plugged in as if the Anytime set up doesn’t exist. Is this affecting others? 

Hi, Migrated SSE customer here.  I’ve set up the account by inputting my account number and confirming my email. Account set up was okay.  Now when I try to top up the electricity via the website, it shows me nothing but the TopUp application download details. Okay…. so I downloaded the app, went to sign in using the newly set password, Error logging in, incorrect email or password ???!!!!! Has anyone had this issue? If so, how did you resolve it? Thanks

It says on my bill, It was applied to my acc, but I also had £120 in credit, which I had paid in.Its doesnt seem to add up. £150 + £120 = £270. That doesn’t appear on my Nov bill. Anyone have the same problem?£56.69in debitCharges-£1.32Payments£120.00 Closing£64.63in creditTotal charges-£1.32Other charges £150 Warm Home Discount CG13 (£142.86 + £7.14 VAT)  -£142.86 VAT 5% of -£1.26 -£0.06 Total (This should be credit?) -£142.92 Payments£120.00Card Receipt 15 Nov £60.00 Card Receipt 29 Nov £60.00    

Has anyone else noticed their targets being reduced as you hit them?I started out on 0.9 kwhthen 0.6 when I hit that too easilythen 0.5 and 0.4 …OVO really do seem to be having a laugh I have to agree with other posts on this forum.OVO are certainly not losing money - only their customers are

HiI am moving into a house where OVO are the gas and electricity suppliers. I am with Octopus and want to stay with them so have applied to transfer my account to the new house. The electricity supply is transferring over ok but OVO have blocked the transfer of the gas. The only way forward seems to be opening an account with OVO just for gas. Is this possible? Going on the website and applying it seems it needs to be both supplies only and when I called OVO the person I spoke to didn’t seem to want to help. Any suggestions?

My IHD6 unit no longer functions. So far as I can tell it is physically undamaged. It is plugged in, with a full battery, and visually appears to be trying to work, but it resets/reboots every 1 minute 14 seconds, in a continual cycle. This started suddenly sometime in mid December 2023, perhaps 15th or thereabouts. Has anybody else had this problem? On the second email attempt, I got a response from OVO by email and the lady has said to me “what I did was request that your IHD's firmware be refreshed, which can hopefully get your IHD fully smart and operational. The firmware update should fix your IHD's display in the next 48 hours, in the meantime, please put the device as close to your electricity meter as possible. After 48 hours, can you please switch off your IHD and turn it back on again?”I have done this and I wait and see, but I am sceptical it will work because the IHD6 is not on long enough between resets for the connectio

I need an original paper gas or electric bill to use my council's recycling centre. How can I get these? Bills I print off myself are not accepted

It’s important I know the difference with simplier energy and a pre payment metre. can anyone explain to me the difference between these two as I been trying to get hold of someone from owo the pass 3 days im a new customer and I don’t want my electric to cut off so is it a pay monthly plan out my direct debit???

I do the readings for my mum who is 89. her meter went past 9999. According to OVO all you have to do is submit the reading - but this just doesn’t work. It wont accept a reading lower than the previous one. So I tried to get them to change it by phone - a long hard struggle where they want me to post photos to prove it ! Eventually the guy said he would record it but then added the new reading to the electric instead of gas. It doesnt seem like the staff are aware of the problems either. Mum doesnt want a new meter or a smart meter - sometimes when you get to 89 you just want an easy life and up to date billsCan anyone confirm if this facility actually works without a phone call ? I have asked for a bug to be raised to address this - OVO should test their systems !

I moved houses back in late Jan 2022 and switched to OVO on 13 Feb. Previously, the flat was with EDF. OVO installed a smart meter for electricity on 4 March. There is no note of the old meter number (that meter had EDF written on it), or its readings anywhere on the OVO’s first bill - it shows only a standing charge for 13 Feb - 12 March.I just discovered I kept getting online bills on my EDF account that I inherited when moving into the property, clocking over £120 from Feb to May (I did pay them once back in Feb and thought that was the end of the transition, but clearly it wasn’t the case).  Of course, it was my bad for not catching this much earlier, but I’ve had a lot going on with our disabled daughter and another large house move.  I got in touch with EDF and they have different MPAN to the flat compared to the one on the OVO bill (it’s different by 1 digit only, probably someone somewhere made a typo). EDF insisted that OVO got a wrong MPAN and said that my OVO accou

My Smartmeter3 constantly says 50p, all day and night, never changes, how can I fix it? 

Hi, problem with Creda storage heater, TSR18 AW 79351S. Not heating.Tried reset, would not work. Wired link via extension lead, held reset down with screwdriver, element 1 started to heat, released and cut power. Bought and installed new reset switch, bought and fitted new mains switch plate as terminal block inside was broken! new one fused and has neon. I tested all circuits for continuity and resistance with switch on and off, all working, mcb's at source not tripped, other heater on same box working fine. Reassembled heater, set switch to "on" and crossed fingers......all to no avail, still cold in the morning. Retested everything including switch terminal screws, all OK.ANY IDEAS WHERE TO GO NEXT PLEASE?

Switched to an E7 Smart meter in mid-August (electric only, no gas), readings started being recorded almost immediately, no upto 6 week wait for me I thought however billing ignored them!I assumed this was  because final readings from the previous meter had not been posted for some reason.Eventually after a few contacts with Customer Support and raising a complaint, I got this fixed in mid-October (8+ weeks after install) in under 2 hours when the right person got on the case, so I was happy.Relaxed too soon as within a few days my meter went dark - all the correct lights were on, blinking at the correct rate and the home monitor was working fine but readings were not reaching the OVO billing systems.Found the link on the Forum to the OVO web page to report this issue, filled in the details and got a response that I would be contacted in upto 45 days !Meanwhile started giving manual readings so as not to get any crazy estimates on usage.D

My Sept-Dec 2023 usage was close to £1500 for a well insulated 3-bed detached all electric bungalow on the Moray Coast kept at between 18-20C by Dimplex Quantum storage and Monteray panel heaters all set to 'Home All Day' on their automatic timers.  So much for the OFGEM National Average consumption figures, am I alone in struggling to afford paying for the Green Revolution? 

Can I change my billing period to be from 1st of each calendar month?

I had a SMETS2 meter installed a couple of years ago. It worked fine for well over a year and then suddenly stopped working at the start of the year. Trying to arrange a replacement has been an absolute nightmare with failed appointments, etc but an engineer finally turned up today. I’m in a block of six flats with a meter cupboard for all the different properties in the entrance lobby. Adjacent to that is a cupboard, presumably where the mains supply enters the building and also contains all the mains fuses for each property. Unfortunately the fuses aren’t labelled and so he was unable to disconnect my supply to install the replacement meter. I fully understand why he can’t just turn the supply off to every property. He did advise that there was a piece of kit which can establish which incoming supply / fuse leads to which meter but that he didn’t carry one with him. He advised me that it was my responsibility to establish which fuse belongs to my property so that someone can come

Trying to get answers as to why my warm home discount has not been applied ...received an email from OVO stating it would be applied by 27th November.  Its not been done ..They have told me it's the government that pay it not them? Government told me its OVO that pay it not them?Why can't I get a straight answer????

We bought a semi detached property from our neighbour and because he's lied about other things we have concerns we're paying for his electricity. Initially we moved in ahead of the completion and the first two months the bill was as expected but once the sale completed we saw a huge rise in our bill. There's a smart meter and we're told by ovo its working though it hasn't been checked in 17 months. Some of the sockets on the connecting wall to this neighbour do not work. Is there a specialist kind of electrician who could detect if our neighbour is somehow using our electricity? It's a complicated old house where certain services like water are private and connected to next door for which we're reliant as he owns the source and the means to pump it.