Skip to main content
Rank 1
Gooseberry
Rank 1
October 13, 2024
Solved

Is the excess charged for free service or just for repairs needed on the boiler cover plan?

THE fixed rate 1yr including boiler service essentials plan offers a boiler service. The plan has an £60 excess per claim for an engineer sent out. Is this thr case for the free service - so I would pay £60 for this or is it really free. Thank you 

Blastoise186
Blastoise186Best Answer
Super User
October 13, 2024

Hi @Gooseberry ,

If memory serves, the free inclusive annual boiler service carries a £0 excess and a £0 call-out fee. It’s only the repairs that carry the £60 fee.

Hope that helps!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
View in thread

2 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
October 13, 2024

Hi @Gooseberry ,

If memory serves, the free inclusive annual boiler service carries a £0 excess and a £0 call-out fee. It’s only the repairs that carry the £60 fee.

Hope that helps!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 1
    GooseberryAuthor
    Rank 1
    October 13, 2024

    Thank you it was the one thing that was stopping me doing the switch and getting the £15 a month cover , with the excess on top for a service it's quite a lot each year. Cheers for getting back to me. 

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd