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Best answer by Blastoise186

Ok, I’m back. I’ve checked this with PAYG Support.

Please create a NEW app login for the OVO Top-Up app as the old one from Boost Top-Up won’t work. Once you’re in, you can add the meters from there - if you need the PAN (Personal Account Number) and don’t have it, let OVO know via Live Chat at https://ovoenergy.com/help or 0330 175 9669 and they can provide you those details.

9 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 22, 2024

Hi @keableha ,

If you’re talking about moving from the Boost Top-Up app to the OVO Top-Up app, you might not be able to use the same sign-in details as IIRC they are NOT usually shared between the two.

I’m just checking something - bear with me and I’ll be back here shortly.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Blastoise186
Super User
Blastoise186Super UserSolved
Super User
September 22, 2024

Ok, I’m back. I’ve checked this with PAYG Support.

Please create a NEW app login for the OVO Top-Up app as the old one from Boost Top-Up won’t work. Once you’re in, you can add the meters from there - if you need the PAN (Personal Account Number) and don’t have it, let OVO know via Live Chat at https://ovoenergy.com/help or 0330 175 9669 and they can provide you those details.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    September 23, 2024

    Hi @keableha,

     

    It seems our forum volunteer has given some good advice here. Have you managed to get this sorted?

    T
    Rank 1
    thehouse16
    Rank 1
    October 1, 2024

    Hi, i am having the same issue, i have tried to put in my pan numbers , but it will not go any further, and yes i have made a new account.  I have installed the app 4 times now and registered as it says to do then it says put in your pan number which i do and then it does nothing.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 1, 2024

    Hi @thehouse16 ,

    The easiest fix is to chat with the team on 0330 175 9669 or Live Chat via https://ovoenergy.com/help . They’ll get this fixed for you.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      October 2, 2024

      Hi @thehouse16,

       

      I’m sorry to hear this.

       

      Have you managed to get in touch with our Support team and are you still experiencing this issue?

      T
      Rank 1
      thehouse16
      Rank 1
      October 4, 2024

      No i have tried the chat bot and because i was with boost before coming here it just says to get in touch with boost , but OVO have taken over from boost .

       

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 4, 2024

      In that case, give 0330 175 9669 a try

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      T
      Rank 1
      thehouse16
      Rank 1
      October 4, 2024

      yep lovely lady has just sorted it for me .

      thank you

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