Rank 4

Solved

Audi Q4 not charging with Charge Anytime app

Forum|Forum|2 years ago
January 2, 2024
87 replies
3862 views

Ok so this seems to be a problem with Audis after doing some research. I have a project ev charger and after doing through all the options I can’t get the app to charge via the smart charge. So annoying. You connect it to the car, the app says it’s connected you tell it when you want it charged by and it does nothing all night. Even when you press for an urgent charge it doesn’t work. Contacted the support email, not much help to be honest. Anyone sorted this problem out?

Best answer by BPLightlog

Updated on 14/02/25 by Ben_OVO

Not sure how I can test that.

all works fine if I delete the anytime app and just plug it in direct.

If you mean via the charger, that suggests that the charger is working ok. Presumably you’ve looked at the guide
As you mention, there have been other reports of Audi being problematic with Charge Anytime recently. Have you had a response from the support team chargeanytime@ovoenergy.com ?

BPLightlog

Super User

Hi @Ian222 , that sounds rather frustrating.
If you’re not getting an ‘urgent’ charge, it might well be something to do with the charger as that setting is supposed to charge immediately.
Can you test that at all?

Just to be clear, when did you join Charge Anytime?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

I

Ian222Author

Rank 4

Not sure how I can test that.

all works fine if I delete the anytime app and just plug it in direct.

BPLightlog

Solved

Super User

Updated on 14/02/25 by Ben_OVO

Not sure how I can test that.

all works fine if I delete the anytime app and just plug it in direct.

If you mean via the charger, that suggests that the charger is working ok. Presumably you’ve looked at the guide
As you mention, there have been other reports of Audi being problematic with Charge Anytime recently. Have you had a response from the support team chargeanytime@ovoenergy.com ?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

Jeffus

Rank 20

@Ian222 If you haven't already you could try checking with Audi to make sure you have the latest software in your car.

Also try setting a very short time on the OVO Anytime app to see if that triggers a charge but I suspect not given what you have said so far.

Has it ever worked for you with the OVO Anytime app?

It does sound like it might be an Audi issue but that doesn't really help you much.

I

Ian222Author

Rank 4

Yes I have contacted the support and they have given me things to check which I have done and all seem fine.

I have setup a finish time closer to the current time but it still says charging to start at 11pm.

it does start to smart charge but only briefly and then turns off. Maybe 0.4 kw

I

Ian222Author

Rank 4

This is what I get,

I

Ian222Author

Rank 4

Currently charging now but urgently.

Jeffus

Rank 20

Yes I have contacted the support and they have given me things to check which I have done and all seem fine.

I have setup a finish time closer to the current time but it still says charging to start at 11pm.

it does start to smart charge but only briefly and then turns off. Maybe 0.4 kw

It is very difficult to know just how many customers are seeing issues from time to time given the forum only gets a subset of users at the best of times.

The fact it starts charging means it is at least doing something.

It isn't just Audi, there have been some Ford Kuga customers recently for example having issues and considering switching to a simple tariff like Octopus Go.

Although certainly the forum isn't overloaded with Anytime queries so it is not a widespread issue.

Difficult to know when to call it a day and try another supplier.

It is unfortunate OVO doesn't at least have a simple overnight tariff for EVs, even if it was more expensive.

I

Ian222Author

Rank 4

Yeah very true pal. I may have to leave if it doesn’t get sorted out

I

Ian222Author

Rank 4

This is what I received. Not sure what that means in the first paragraph. You can’t connect to the anytime app via my Audi app.