my powers been out since yesterday morning, this is the second time this month. I recently installed a smart meter and I think that’s what been causing all this trouble. I set it up for direct debit, but it keeps switching to prepayment mode. I’ve absolutely had it with ovo, there’s no helpline or anything. My whole family is left to start the week with no electricity, no showers or anything. Kindly rectify this or let me know what I can do!
TIA
Best answer by Chris_OVO
Updated on 04/07/25 by Chris_OVO
Hey
Sorry for the issues you've had with your supply! For future out-of-hours emergencies, check the banner at the top of the Forum for the best contact options. I've linked it below to make it easy for you.
If you reach out to a member of the team and let them know that your meter keeps changing modes from Pay Monthly to Pay as you go. They’ll do some digging and find out what’s causing the issues for you.
As long as you had credit at the start, even emergency credit, you won’t lose power during these times:
During the night – between 6pm and 9am, Monday to Saturday
Saturday from 4pm through until Monday morning at 9am.
All day Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday
For more on this, check out our handy article: https://www.ovoenergy.com/help/article/run-out-of-credit-at-the-weekend
I hope this helps and if you have any follow up questions we’ll do our best to help you.
+5That sounds a real pain but no one here has access to your account so you will need to get in touch with customer support.
I'm told chat is fastest .. if you type Agent it should connect to a person
https://www.ovoenergy.com/help#contact_us_container
Out of office hours, social media is often still available. In the past, I’ve used what was Twitter
Updated on 04/07/25 by Chris_OVO
Hey
Sorry for the issues you've had with your supply! For future out-of-hours emergencies, check the banner at the top of the Forum for the best contact options. I've linked it below to make it easy for you.
If you reach out to a member of the team and let them know that your meter keeps changing modes from Pay Monthly to Pay as you go. They’ll do some digging and find out what’s causing the issues for you.
As long as you had credit at the start, even emergency credit, you won’t lose power during these times:
During the night – between 6pm and 9am, Monday to Saturday
Saturday from 4pm through until Monday morning at 9am.
All day Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday
For more on this, check out our handy article: https://www.ovoenergy.com/help/article/run-out-of-credit-at-the-weekend
I hope this helps and if you have any follow up questions we’ll do our best to help you.
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