My OVO energy

Once the novelty of watching the remote display has worn off (And it doesnt like to be to far from the meter!) You start to wonder WHO did this benefit?The ONE benefit I thought i would get was accurate Direct debit amount settings! NO, you still get the OTT increases and over payments with an automated FORECAST that never reflects actual bills and seasons.Plus… I couldnt have the Gas Smart meter which is WHY i wanted one in the first place since the Gas meter is in such an awkward place to read….. all down to DISTANCE that even my bluetooth keyboard and headphones could easily cover?! I also had to waste my time and the Engineers a SECOND time as I was told OVO used the new RELAY transmitter to bridge the gap so i COULD have the Gas smart meter when HE told me no such relay is used by OVO?So, the only benefit was for the Utility companies to do away with actual meter readers!?

I can't download the app.  Keeps telling me not available for my country,  I'm in the UK 

I applied to change my Provider through Uswitch at the end of July. I have been informed by my intended new Supplier that the delay is entirely caused by Ovo failing to amend the database. This has dragged on for ten unneccesary weeks, if anyone knows how I can move this along and switch away from Ovo I would be really grateful. This has been dragging on far too long and I was assured that it was a simple process that would probably only take a fortnight.

For some reason, just today my IHD has Emergency Credit on the main screen with a line and green dot saying selected next to it, even though we have plenty of credit for both gas and electric, never shown this before, or is this a new thing, as a I’ve not touched any settings on it?See photos.. 

How do I acquire historic statements specifically 2017-2021?

I’m pay as you go and usually check the app each day to manage my daily usage as with pay as you go there is no previous usage log so can’t monitor what you’ve been spending each day without actually noting it downUsually it updates pretty much everyday for gas and electric but there is those odd days where one won’t update but usually the next day it’ll catch up with itself. However my gas hasn’t updated since 15/05 and it’s now the 20/05 my electric hasn’t updated since 18/05 either. This is the longest time I’ve ever seen it not update. Is there an issue going on with the app in general? 

My tariff hasn’t changed since I fixed it last year. On my March bill, its name was given as:Extended Fixed 27 February 2025On my April bill its name has changed to:Extended Fixed 27 February 2025 LPCThere’s no mention of LPC anywhere on the Our prices | OVO Energy page. What is the meaning and significance of LPC?  Should I be worried? 

Hi, I moved to my current property about 2.5 years ago. OVO was the supplier at the time, so I opened an account with them, used it for 5 days, then closed it and switched to a different supplier. I paid in full for what I consumed during that period.I’ve now received a letter addressed to “the present occupier” stating that someone at this address owes £300 and that debt collectors will be sent. The account number on the letter does not match the account number from my old OVO account.My guess is that the debt belongs to a previous occupier. Has anyone been through something similar and managed to resolve it? Thanks!

Hello. Has anybody else noticed that the app is not updating with your current balance, whether credit or debit? App has been deleted and reinstalled. Customer care is aware of this issue but it’s been two weeks now. 

What is the best way to pay for my energy with Ovo? direct debit or fixed deal 

Hi,we went to the paypoint with the code provide by one os the Boost callcenter guy, they don’t have Ovo token key, can we use another company token to actiavte with the code? Cheers Natalina

New app not letting me top up my electricity can top up my gas any ideas or is the app faulty 

Greetings, Due to the recent news the OVO is more than likely going to be sold to E.on I decided it was time to switch suppliers for my duel fuel. While I’ve never switched suppliers before, am I right in thinking that the companies will sort everything out between themselves and from OVO’s point of view I should be good once I manually send my monthly meter readings due on the 23rd of May as that’s the day that seems logical to switch on. Will providing those meter readings to OVO be enough (along with a picture of meters for security’s sake for records) to see the transition go smoothly from this end? Thank you for your time. Regards,Woo

I’m currently on the 2 Year Fixed 18 April 2024 and have now had the email about moving to another fixed plan. while looking into this i looked in the Ovo app and have 3 different unit prices for electricity and gas showing in different places and now have no idea which one to use as a comparison. The bill shows the rate as 23.85p per kWhThe View Plan and Rate is showing 20.51p per kWhon the renew page if is select current contract it shows 21.54p per kWh Does anyone know why there would be 3 different rates shown for the same plan?  

I downloaded the new app as per email sent out from OVO. All linked and was fine. Topped up yestaday on gas and electric but is not showing on my meter or account in history no email receipt but money has been taken from account. I have tired online chat but wasn’t very helpful at all. I have deleted today to try restart but now get an error message below! Never had a problem with old app i actually tried again today and was apply to top up on old app and it went straight on.  

Hello all,I need some help with some information here that maybe I am misunderstanding.I started a fixed rate tariff with OVO in mid september 2025 coming up to April my ovo account was closed due to an erroneous transfer, which I had sorted. Since then I have not seen the reduction I was expecting from April due to the government levy changes. In fact I have seen no reduction at all in my contract.I called up and an agent told me that because I am currently below the market price cap they did not make any unit rate changes to my account, but as far as I am aware the levy should have been applied to all accounts including fixed rate regardless if they are already below the price cap. Am I correct in this regard, as this is what it sounds like it should be from information on OVO’s website, ofgem and martin lewis.Thanks

Anyone having issues accessing the OVO app this morning?

I have been trying to setup my OVO account.  I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:  Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again.  I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly.

I have just switched supplier and received an email (no-reply) from OVO asking me to provide a finalmeter reading on 9th and 10th March. I submitted meter reading on the 9th but by the 10th ALL my meter readings have been removed. Is this normal practise? Fortunately I do have numerous screenshots of my meter readings, and I am in credit so will be owed a refund at the end of 10 weeks. However, while I appreciate that the account remains active until then, I don’t understand why the meter readings, a crucial part of the data, have been removed! Help, anyone?

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

Hello,Just topped up and Credit showing on my meter but not showing balance update online or in app. I have a smart meter.

I’ve tried to top up my PAYG smart electricity meter today as I have nearly run out of credit but I get a message saying Meter Top Up Failure. Is there a problem with topping up today? Can’t get through to anyone on the phone. Thanks for any help. 

I’ve been trying to top up my Gas today however I keep getting the message to enter a valid account number despite it being correct. I’ve also tried topping up my Electricity to see if it was an issue specific to Gas but it’s also saying my number is invalid there as well.The numbers I’m entering are correct and I’ve even copied and pasted the account numbers from my previous email receipts just in case I had been making an error when entering the numbers and it’s still saying they’re incorrect.What is going on? I’m almost out of Gas.

I have a traditional ie non smart Economy 10 meter with digital readings. Is Rate 1 peak Rate and Rate 2 of peak?