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C
Rank 2
Chris W
Rank 2
November 17, 2025
Solved

Smart charge app not updating activity over the weekend, why?

  • November 17, 2025
  • 27 replies
  • 347 views

Hello,

I’ve been using Smart Charging for some five months now without any issues, but I’ve just noticed that under ‘activity’ in the app, the last smart charge savings data is last Friday 14th - 3 days ago.

When charging as per the smart charge app schedule, it shows ‘smart charging’ so I’m assuming the actual smart charging is working and I’m getting the Pay as you Go rate and not being charged at the full domestic rate. (I haven’t opted for one of the new charging plans).

There are no conflicting schedules setting the car or it’s app and no other changes have been made within the smart charge app nor the car ‘s app.

  1. why is the activity data not up to date - and how do I restore it ?
  2. how can I tell within the smart charge app or even the OVO account app if I’m being charged the correct rate for my EV charging.

Any advice much appreciated.

Best answer by Ben_OVO

Updated on 28/11/25 by Abby_OVO

 

Welcome ​@CraigEV! I’ve updated your Forum profile to display your EV ownership.

 

This is most likely down to the widespread issue however, if you’re already in contact with Charge Anytime, I’d recommend letting them know about the ‘not loading car details’ message. I’m also going to ask internally for you and will let you know if I hear back before you do.

 

Cheers ​@CraigEV, we did also have another type of outage yesterday which was causing problems with our own apps.

 

Our Charge Anytime team have come back to me and asked me to tell you that this is all most likely linked to the wider issues and, if you are still getting any errors next week, to get in touch with them.

 

 

Cheers!

27 replies

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C
Newcomer
CraigEV
Newcomer
November 19, 2025

Thank you. Seems to have connected again but not tried charging yet 

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 19, 2025

    Cheers ​@CraigEV, we did also have another type of outage yesterday which was causing problems with our own apps.

     

    Our Charge Anytime team have come back to me and asked me to tell you that this is all most likely linked to the wider issues and, if you are still getting any errors next week, to get in touch with them.

     

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      Taj
      Rank 10
      Taj
      Rank 10
      November 19, 2025

      Hello ​@Ben_OVO Can you give us an idea of how this wider outage manifests so we can avoid chasing the charge anytime team unnecessarily. 
      My issue is that

      Indra app acknowledges car is plugged in, but the OVO charge app permanently shows as not plugged in. Would this appear to be related to the outage?

      TomThumb
      Rank 6
      TomThumb
      Rank 6
      November 19, 2025

      Just incase this helps anyone.

      The new Ovo Charge app doesn’t always auto refresh / update like the old Charge Anytime app did.

      However the app does support pull-to-refresh when on the charge tab.


      Tom…

       

      3 meters: Smart Gas & Smart Elec / Traditional Gas meter
      Taj
      Rank 10
      Taj
      Rank 10
      November 19, 2025

      Hello ​@TomThumb My issue does appear to be related. Tried to refresh, also tried restarting the app. However, for me it’s not a big issue. Once Kaluza starts charging it forces the app to wake up and if I need ‘Boost’ I can always use the Indra app(I hope).

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      November 20, 2025

      ​@Taj I’ve reached back out to Charge Anytime to get you some clarity - hopefully they’ll get back to me soon.

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      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      November 21, 2025

      Morning ​@Taj,

       

      Charge Anytime have advised:

       

      Best to check if the Indra charger is online as, if it isn't, we wont be able to communicate with it. You can check this by looking at the Indra app or speaking with Indra directly. If the charger is online, you should remove it from the app and re add it to see if that works. If it isn't, we will need to contact Kaluza so he will need to call/email in to us

       

      Try following these steps, and reach out to Charge Anytime if the charger isn’t online. Let us know how it goes and, just to let you know if you didn’t already - Kaluza is our external Tech team.

       

      Hope this helps!

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