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Best answer by Abby_OVO

Hey ​@costeek 

 

I did hear back from the Beyond team who said you can tick the box and proceed anyway, we'll pay you the capped amount each time you opt in (up to 10kWh). 

 

Let us know if you have any problems signing up, or down the line with this as they’ve also mentioned that if there appears to be a problem with the cap amount being paid out here, they’ll make sure it’s added on for you if you have any issues. 

 

I hope this helps.

17 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 10, 2025

Hi ​@Vic Green ,

Unfortunately, the OVO Beyond offers - including the Help with Heating one - are only available via the OVO Energy mobile app. If you don’t have access to a smartphone or tablet, then I’m afraid you can’t take part in the promotion.

Sorry about that.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
costeek
Rank 2
November 10, 2025

Do I understand correctly, that it is also only available to those who has gas smart meter. 

Blastoise186
Super User
Blastoise186Super User
Super User
November 10, 2025

You CAN get it on Electricity-Only accounts. You just get the credit without the slots

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    Rank 2
    costeek
    Rank 2
    November 10, 2025

    You CAN get it on Electricity-Only accounts. You just get the credit without the slots

    I mean, I have a regular gas meter. My electricity one is smart. Can I still receive the free hours in these settings?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 10, 2025

    Yes. You’ll just get the credit

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Rank 2
      costeek
      Rank 2
      November 11, 2025

      This question probably is more for one of the moderators. How I can sign for it? When I tried doing so, it asked me to agree for my gas smart meter to send readings every 30 minutes. Should I agree for that even my gas meter isn’t the smart one? In the past I requested for it to be changed for the smart one, but at that time it wasn’t technically possible, as it couldn’t communicate with me electricity meter (too many walls between). Since then I didn’t have much time to get back to it.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 11, 2025

      Please bear with us - we’re discussing this at the moment.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        November 11, 2025

        Hey ​@costeek 

         

        I’ve asked the Beyond team about this just to see how this might work for you with your meter set up, I’ll pop back here with any further information when I have more for you.

         

        Out of curiosity, have you tried ticking the consent box and continuing yet? 

        Currently Playing: She's Electric
          Abby_OVO
          Community Manager
          Abby_OVOBest Answer
          Community Manager
          November 12, 2025

          Hey ​@costeek 

           

          I did hear back from the Beyond team who said you can tick the box and proceed anyway, we'll pay you the capped amount each time you opt in (up to 10kWh). 

           

          Let us know if you have any problems signing up, or down the line with this as they’ve also mentioned that if there appears to be a problem with the cap amount being paid out here, they’ll make sure it’s added on for you if you have any issues. 

           

          I hope this helps.

          Currently Playing: She's Electric
            Rank 2
            costeek
            Rank 2
            November 12, 2025

            Thank you, ​@Blastoise186 and ​@Abby_OVO! I was able to sign in. 

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