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woodstok2000
Rank 6
November 6, 2025
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Charge Anytime - VW 7p rate not showing?

  • November 6, 2025
  • 11 replies
  • 275 views

I’m one of the lucky ones who has a VW and i registered with OVO and got the free miles deal, so my understanding is that I get to keep the 7p/Kwh rate, at least for the time being.

 

However, I’ve noticed that my charges are now being billed at 13p+, instead of 7p - does anyone know why this might be?  Is it an issue with the app and my bills will be correct, or is thi an account issue that I need OVO to sort out?

Here’s my old charging figures from last month - all around 7p/Kwh

 

 

And here’s the latest charge at 13.3p/Kwh

 

 

Best answer by Ben_OVO

Morning ​@woodstok2000 and ​@GTi, I hope you’re both well.

 

​@GTi I’ve added the EV badge to your Forum profile so that other members can recognise you.

 

Here’s an update from Charge Anytime:

 

The 7p won’t show on the app as we haven’t been able to build a back end solution to personalise their rate. Instead they will get an adjustment credit on their bill to bring their charging down from 14p to 7p.

 

Hope this helps shed some light on things, and apologies you weren’t told about this sooner. Good news is it’s a known issue that’s being fixed!

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
November 21, 2025

I’m glad ​@Blastoise186 could answer your query ​@peterbosher56.

 

Welcome also to the Forum. I’ve added the EV badge to your profile.

 

Have a great weekend!

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