Skip to main content
Best answer by M.isterW

Updated on 15/08/25 by Ben_OVO

Emergency and contact information can be found here:

 

 

 

Any compensation will come from your DNO (assuming the problem is with the power supply to your house and is not within your house, i.e a failed meter). 

 

Use this website to find out who your DNO is - https://www.energynetworks.org/customers/find-my-network-operator

4 replies

M.isterW
Rank 6
M.isterWSolved
Rank 6
January 10, 2023

Updated on 15/08/25 by Ben_OVO

Emergency and contact information can be found here:

 

 

 

Any compensation will come from your DNO (assuming the problem is with the power supply to your house and is not within your house, i.e a failed meter). 

 

Use this website to find out who your DNO is - https://www.energynetworks.org/customers/find-my-network-operator

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
    J
    Newcomer
    Jim Dutton
    Newcomer
    December 4, 2023

    We had a new smart meter installed on 28th Nov and yesterday it failed. We’ve been without power since then. 28 hrs and counting. 
    How do we claim compensation?

    Firedog
    Super User
    FiredogSuper User
    Super User
    December 4, 2023

    Fridge Freezer Contents Insurance | Go.Compare (gocompare.com) 

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 5, 2023

    Hey @Jim Dutton,

     

    Really sorry to hear this,

     

    If you’re off supply please contact the support team who will book in an emergency meter exchange, someone will be with you within the next 3-4 hours. 

     

    Loss of power

    • For a gas or electricity outage or emergency, see this guide
    Renewable Energy? Big Fan.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd