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Compensation for power cut?

  • January 10, 2023
  • 4 replies
  • 2330 views
A
New Member*

Do i have to claim compensation for loss of power i.e. No Electricity or are you looked after automatically.

Best answer by M.isterW

Updated on 15/08/25 by Ben_OVO

Emergency and contact information can be found here:

 

 

 

Any compensation will come from your DNO (assuming the problem is with the power supply to your house and is not within your house, i.e a failed meter). 

 

Use this website to find out who your DNO is - https://www.energynetworks.org/customers/find-my-network-operator

4 replies

M.isterW
Carbon Catcher***
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  • M.isterWCarbon Catcher***
  • Carbon Catcher***
  • Answer
  • January 10, 2023

Updated on 15/08/25 by Ben_OVO

Emergency and contact information can be found here:

 

 

 

Any compensation will come from your DNO (assuming the problem is with the power supply to your house and is not within your house, i.e a failed meter). 

 

Use this website to find out who your DNO is - https://www.energynetworks.org/customers/find-my-network-operator

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
Tim_OVO
Abby_OVO
J
Carbon Cutter**
  • Jim Dutton
  • Carbon Cutter**
  • December 4, 2023

We had a new smart meter installed on 28th Nov and yesterday it failed. We’ve been without power since then. 28 hrs and counting. 
How do we claim compensation?

Firedog
Plan Zero Hero
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  • FiredogPlan Zero Hero
  • Plan Zero Hero
  • December 4, 2023

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Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • December 5, 2023

Hey @Jim Dutton,

 

Really sorry to hear this,

 

If you’re off supply please contact the support team who will book in an emergency meter exchange, someone will be with you within the next 3-4 hours. 

 

Loss of power

  • For a gas or electricity outage or emergency, see this guide
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