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Compensation for power cut?

  • 10 January 2023
  • 4 replies
  • 609 views
A
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Do i have to claim compensation for loss of power i.e. No Electricity or are you looked after automatically.

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Best answer by M.isterW 10 January 2023, 18:13

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M.isterW
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Updated by Abby_OVO on 31/10/23

Any compensation will come from your DNO (assuming the problem is with the power supply to your house and is not within your house, i.e a failed meter). 

Use this website to find out who your DNO is - https://www.energynetworks.org/customers/find-my-network-operator

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
J
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We had a new smart meter installed on 28th Nov and yesterday it failed. We’ve been without power since then. 28 hrs and counting. 
How do we claim compensation?

Firedog
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Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA
Emmanuelle_OVO
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Hey @Jim Dutton,

 

Really sorry to hear this,

 

If you’re off supply please contact the support team who will book in an emergency meter exchange, someone will be with you within the next 3-4 hours. 

 

Loss of power

  • For a gas or electricity outage or emergency, see this guide
Renewable Energy? Big Fan.

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