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stacer
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September 3, 2023

Scam Facebook Page OVO Customer Services

  • September 3, 2023
  • 21 replies
  • 1161 views

I was contacted by this fake OVO Facebook page yesterday purporting to be OVO Customer Services.  They obviously trawl the internet looking for OVO customers who have been posting about problems with billing etc.  They pose as an OVO advisor who is there to sort out your problem and begin by telling you that they need to verify your account using your bank details, name, telephone numbers, email address etc.  They then try to lure you into a system they tell you that is designed to test your identity using all of your card details.  I did not follow this but instead contacted my bank and advised them of the situation.  I think it’s important that OVO are made aware of this as with so many elderly and vulnerable people there is huge potential for fraud here.  Hopefully someone on here will know how to pass this to the right place within the OVO organisation.

 

 

Pinned Reply By stacer

Updated on 30/07/26 by Ben_OVO

There is no URL that I can see but you can find it by going into Facebook and searching Facebook using OVO Customer Services:

 

 

You will see that they have photoshopped OVO advertising material into the page to give it a look of authenticity.

21 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 3, 2023

Hey @stacer !

Just so you know, I’m one of the forum volunteers here.

Thanks for the report. Can you grab us the URL for the profile in question and post it here please? Normally, we don’t allow such links here, but I’ll authorise it this time (and I’ll take responsibility for this one) to help get this escalated. The Profile URL will make it easier for OVO to locate the exact profile you came across.

Once we’ve got the URL for the profile, getting this flagged to the right place is a piece of cake.

If you’d rather not share openly, feel free to fire off an email to forum@ovoenergy.com and the forum moderators can help you out.

Thank you!!!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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stacerAuthor
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September 3, 2023

Updated on 30/07/26 by Ben_OVO

There is no URL that I can see but you can find it by going into Facebook and searching Facebook using OVO Customer Services:

 

 

You will see that they have photoshopped OVO advertising material into the page to give it a look of authenticity.

Blastoise186
Super User
Blastoise186Super User
Super User
September 3, 2023

Gotcha, works for me.

I’ll let the forum moderators know immediately.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    stacerAuthor
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    September 3, 2023

    Since you are on here, if you look at my previous post, you will see that my previously resolved problem over SSE/OVO transfer which you offered me advice on, having been resolved has now reared its head again!

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 3, 2023

    I did see that, but Jeffus got there first. The moderators will probably respond to it when they can, but I think we can both agree that this particular scammer is likely to be a somewhat higher priority to shut down.

    Thanks for flagging this up though. Leave it with us and we’ll make sure this gets sent to the right team at OVO. I think I already know which one it’ll be...

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      September 3, 2023

      Hi @stacer hopefully you’ve already reported this via Facebook as they also have a duty to close down false/scam pages. 

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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        stacerAuthor
        Rank 3
        September 3, 2023

        I will do that but thought it was important to draw OVO’s attention to it first

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        September 3, 2023

        OVO can probably also hit them for Trademark/IP Infringements - which is a pretty much 100% guaranteed takedown under Facebook policy.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        September 3, 2023

        It looks to me like there are several of these pages 

        You can usually tell by looking at number of followers and start date for the page. 
        Another reason why I tend not to use social media these days and something which is very difficult for companies to keep on top of

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        September 3, 2023

        Well, they won’t last much longer. :P

        I think it’d be worth the Social Media Team doing a regular sweep going forwards and having a “nuke-on-sight” policy to immediately get fake pages taken down as soon as they’re discovered.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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