Electrician came round yesterday and says we need an isolator switch fitting before he can do the work.
Can anyone advise how i go about arranging this ?
Cheers
Stu
Best answer by Tim_OVO
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Isolation switch - Can OVO fit one of these for me?
Userlevel 1
Hi, we're on an old fashioned fuse board and are having a new consumer unit fitted.
Electrician came round yesterday and says we need an isolator switch fitting before he can do the work.
Can anyone advise how i go about arranging this ?
Cheers
Stu
Electrician came round yesterday and says we need an isolator switch fitting before he can do the work.
Can anyone advise how i go about arranging this ?
Cheers
Stu
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Userlevel 1
You usually have to arrange this with your local electricity distributer. You can find that online with the right searching. It's NEDL where I live. As a sparky myself we 'used' to pull the service fuse to enable a board change and most new installs have an a isolator fitted between the meter and the board. He obviously isn't happy to pull the service fuse which is right enough. Not sure what they'll charge you for fitting the isolator though.
Userlevel 1
Thanks, that's really helpful. As you say, he wasn't happy to pull the service fuse which is fair enough. We'll see what the financial damage will be !
Cheers
Stu
Cheers
Stu
Userlevel 1
Turns out that OVO will do this for considerably less than my local distributor, as in £125 less !
Userlevel 1
Bonus! Glad you found a solution.
Userlevel 7
+2
- Carbon Catcher***
- 1135 replies
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28 March 2018
That's interesting @Themoid .
The DNO in my area (Western Power) have never charged my sparkys when they attend on-site to re-establish the anti-tamper seals on Main-Fuse or meter. The Sparky just phones them when he starts work and they agree a time (a couple of hours hence) when they'll send an engineer to check the new connections and make the seals.
Here's my separate isolator:
Nor have I been charged when I've asked Western Power to shield overhead cables running close to my scaffolding. They even refitted the bracket completely free.
So I'm guessing that either policy changes with different DNOs or perhaps it's something to do with the rapport with the Sparky. :)
Western Power's strategy seems to concentrate on safe-practice. If they arrive on site to find something has been done without notifying them, then they start charging. This obviously favours the "good guys" and ensures that everything is done properly.
The DNO in my area (Western Power) have never charged my sparkys when they attend on-site to re-establish the anti-tamper seals on Main-Fuse or meter. The Sparky just phones them when he starts work and they agree a time (a couple of hours hence) when they'll send an engineer to check the new connections and make the seals.
Here's my separate isolator:
Nor have I been charged when I've asked Western Power to shield overhead cables running close to my scaffolding. They even refitted the bracket completely free.
So I'm guessing that either policy changes with different DNOs or perhaps it's something to do with the rapport with the Sparky. :)
Western Power's strategy seems to concentrate on safe-practice. If they arrive on site to find something has been done without notifying them, then they start charging. This obviously favours the "good guys" and ensures that everything is done properly.
I've been told I need an isolation switch. Can anyone advise how much these cost - currently an OVO electricity only customer...Appreciate any help with this. Thanks
Userlevel 7
Updated 25/08/23 by Abby_OVO
What's an isolation switch?
An isolation switch (also known as a 'double-pole isolator') is a piece of equipment which can be installed on a metering supply that will allow the supply to be de-energised post-meter. The isolation switch should be fitted after the meter but before the consumer unit.
What's the purpose of an isolation switch?
An isolation switch is designed to act as a circuit breaker on the mains electrical supply, so that any electrical work that needs to take place within a property can be completed safely by a private electrician. It also negates the need for a supplier to send an engineer to the property to de-energise the cut out (and re-energise afterwards) so that any internal electrical work can take place.
What does an isolation switch look like?
The isolation switch is located on the right of this photo. When the switch is turned off, there would be no power after the isolation switch, which in turn would allow a private electrician to complete any maintenance work or repairs on the member's internal electrical set up.
Who's responsible for installing an isolation switch?
An isolation switch needs to be installed by your supplier. This is because the supply would need to be de-energised via the cut out and private electricians are not permitted to work on the cut out. Therefore, the supplier would need to arrange for an engineer to go to the property to install one.
How can I arrange an isolation switch install?
Reach out to our Support Team in order to schedule in an engineer visit. As a non-essential maintenance job there is a charge for this, check this guide to see the current cost.
I've been told I need an isolation switch. Can anyone advise how much these cost - currently an OVO electricity only customer...
Updated 25/05/2020
Good question,
Fitting this without any other work being done costs £158.25, or £325 if you have a 3-phase supply.
Call us for more info and to book this in for a Monday-Friday appointment at least 17 working days in advance. You can call the team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.
Appointment slots are:
8am-12pm
10am-2pm
12pm-4pm
2pm-6pm
Tim, if i have an isolation switch installed at the same time as having a smart meter installed, what would the cost be?
Userlevel 4
We can’t guarantee that the installer who installs your smart meter is trained to install isolation switches, and vice versa, so we’d need to book each one individually.
Userlevel 7
+2
- Carbon Catcher***
- 1135 replies
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24 July 2020
If I was adding my isolation switch now, I might buy a bigger (wider) enclosure and place a pair of lightning / anti-surge devices next to it. That could be a better position than having them within a consumer unit.
It rather depends on the physical layout of the Distribution Grid in your area.
If there’s a large number of overhead cables, then an incoming surge is probably more likely.
On the other hand, if you have a workshop with machine-tools (or a welder!) then you need to also protect against spikes created within your home. So in that case place the surge-protection devices within the Consumer Unit and make sure you have a separate feed to that workshop!
Even if you don’t want anti-surge protection at this stage, just leave room to add a pair of modules later on.
We can’t guarantee that the installer who installs your smart meter is trained to install isolation switches, and vice versa, so we’d need to book each one individually.
On thx. Tbh if the installer isn't competent to install an isolation switch i wouldnt want them anywhere near the rest of the installation.
Userlevel 7
+2
- Carbon Catcher***
- 1135 replies
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24 July 2020
On thx. Tbh if the installer isn't competent to install an isolation switch i wouldnt want them anywhere near the rest of the installation.
I agree. I can’t stand it when they leave open ends and the electrons spill out all over the floor!
If I was adding my isolation switch now, I’d might buy a bigger (wider) enclosure and place a pair of lightning / anti-surge devices next to it. That could be a better position than having them within a consumer unit.
It rather depends on the physical layout of the Distribution Grid in your area.
If there’s a large number of overhead cables, then an incoming surge is probably more likely.
On the other hand, if you have a workshop with machine-tools (or a welder!) then you need to also protect against spikes created within your home. So in that case place the surge-protection devices within the Consumer Unit and make sure you have a separate feed to that workshop!
Even if you don’t want anti-surge protection at this stage, just leave room to add a pair of modules later on.
I'll be uprating to an 18th ed. CU with SPD and RCBOs but thanks for the suggestion.
Userlevel 7
+2
- Carbon Catcher***
- 1135 replies
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24 July 2020
Glad to hear that
For the sake of others who come across this discussion over the ensuing months, may I just translate your TLAs into English? 
CU = Consumer unit (which contains the fuses or trips)
SPD = Surge Protection Device
RCBO = Residual-current Circuit Breaker with Overcurrent protection. That means it will trip either if the current (Amps) is exceeded, or if there is electricity leaking from the circuit (residual current), which is a safety protection. All eight of my power-circuit trips in the photo above are RCBOs.
18th Ed. = 18th edition of the Wiring Regulations, which qualified electricians must comply with. In this case the most obvious requirement, which it’s likely that Andrew has in mind, is the need for the Consumer Unit to be made of non-flammable material (ie metal).
The fact that Andrew is using these terms shows that he’s competent in understanding what’s required.
He may indeed being selecting these items himself and then employing the qualified electrician to install them and provide the test certification. That’s what I do.
If others reading this would like further clarification, then please post here and ask. That’s one of the major benefits of this being an open-discussion Forum.
Just to add
TLA= Three Letter Acronym 
To be fully compliant we need to seal all cable entry points with intumescent grommets/sealant.
Userlevel 4
On thx. Tbh if the installer isn't competent to install an isolation switch i wouldnt want them anywhere near the rest of the installation.
You sound really knowledgeable on the technical side of things, how would you fancy doing a topic or 2 on the installation of the isolation switch and the smart meter, just so others can see the process?
Hello,
Really hoping to get somewhere on this forum. Recently got an electric car and have been trying every fortnight by phone and what’s app to arrange to get a switch fitted in order to have a charging unit installed. Started trying 4 months before we received the car. We just aren’t getting anywhere. We are fobbed off at every turn, transferred again and again on the phone, and promised a call back which we never receive. We are rural Scotland and my husband has to go and drive 15 mins to then sit at a charging point for hours. The other day he had to work in the car while it was charging. It really is becoming an inconvenience not having a charger at home.
Has anyone had any success in getting an isolator switch fitted recently and how have you managed it?? I would really love to know the secret!
Thank you.
Userlevel 7
+4
- Carbon Catcher***
- 438 replies
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30 October 2022
One was fitted at the same time as my smart meter. I'm surprised that customer services haven't been able to book in a request to fit one.
Why do you need one to get a car charger installed? Do you not have space in your consumer unit for the charger circuit? Or do you need an additional consumer unit to be fitted for the charger?
Thanks for your reply. Customer services have been useless. I thought it would be a case of requesting the job, paying for it and getting it done but no.
The EV company told us we needed one before installing the charger. My husband dealt with them.
I was just hoping there might be a magic number or way of getting this done! It’s really inconvenient.
Thank you.
Userlevel 7
+4
- Carbon Catcher***
- 438 replies
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31 October 2022
Let's see if we can get confirmation that you should be able to request this via customer service.
Userlevel 7
+2
- Plan Zero Hero
- 2663 replies
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31 October 2022
Certainly should be able to
Am not saying it will work any better during these busy times.
You can send OVO a private message via their twitter or facebook accounts.
These are official ovo support channels and the ovo staff their have access to your account.
You need to include the account holder details in the private message. Name, address, account number, date of birth. Together with your request. They have always got back to me within 24hrs in the past. It is useful as you then have a permanent date and time stamp of any conversation, including the names of people in ovo. I don't know if they will need to speak to you. Might be worth a try.
Userlevel 7
Yep I agree with the advice above,
Thanks, I have had a PM from someone 👍🏻
Hi,
Is it possible to book an isolator switch to be fitted at the same time as having a smart meter fitted, if so what is the cost and how do I arrange it ?
Cheers
Userlevel 7
+1
- Plan Zero Hero
- 6378 replies
-
5 December 2022
Hey
Yup, this should be possible. It’s about £160 for the double-pole isolator install (the smart meter is free) and OVO’s Support Team can make the arrangements. It might not be possible to do both in one visit, but the team can advise on that. https://help.ovoenergy.com is the best place to go.
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