I've got no power supply, national grid confirm it's not a power cut and nothing odd on fuse box - How can I get help from OVO on the weekend?

@Gem44 I can think of a few things to try:

First of all, some meter boxes were fitted with a cutout switch between meter and consumer unit, has yours got one of these and if so, is it definitely switched on?

Your “fuse box”, is it a fuse box or a consumer unit?  If a fuse box I assume you have checked all the fuses are OK.  If a consumer unit are all the MCBs/RCDs all on?  Sometimes when they trip they dont go all the way down and a cursory glance might miss them.

Have you got one of those devices for checking if water pipes or wires are in walls?  If so, these can usually detect AC current so you could use it to see at what point the AC current disappears.

Finally, if you don’t consider yourself to be electrically competant, just call an electrician, don’t take any risks.

@Tim_OVO @PeterR1947 @Transparent thankyou for your replys all sorted now lightning had blew the fuse board 🤦‍♀️

Thanks for the update @Gem44

As it so happens, Surge Protection is one of my “specialist subjects”. 

Have a look what I posted on the Forum just yesterday in response to someone who had a trip that disconnected the EV Charger.

If you’d like to protect your house against lightning and other surges on the electricity wires, please feel free to ask for further information.

Had a total power loss in home. Emergency electrician can’t find anything in house or fuse board wring. No trips. Can’t access the new meter we had fitted though to check it. 
 

no weekend/emergency number and looking at a weekend without gas or electricity 

any suggestions

Hi @radiorat ,

The Phones/Live Chat should be open now, please try the Support Team again and you should get through

Could we please have an update on your situation @radiorat ?

a: which Energy Supplier are you with? (This Forum is open to all!)

b: Are you on a credit meter with a monthly Direct Debit, or a pre-payment meter?

c: Can you confirm that gas and electricity were both lost simultaneously?

d: Why and when was a new meter fitted? And is it a Smart Meter?

e: What prevents you getting access to look at your meter(s)?

Thanks.

All sorted. The external feed line had ceased to function. Supplier is currently digging up paving and hopefully not too much paving to replace. They’ve put temporary feed in for now

Thanks for letting us know @radiorat .

So it will be your electricity Distribution Network Operator (DNO) who are undertaking that work. Which region are you in, or who is the company?

In case anyone else with a similar problem comes across this discussion in future, the hotline number for reporting a failed electricity supply cable is 105 regardless of your geographical location. This automatically connects you to the correct company.

When replacing cable it is usual to upgrade it to the latest/current specification. As more people will soon be driving electric vehicles, I anticipate you will get a 25mm² cable. That’s the cross-sectional area of each conductor.

Do you yet know, @radiorat if they are going to bring the new cable right up to your Service Fuse? That’s the large fuse-block with a metal-seal on it to prevent you removing it. They’re usually rated at 100A and will be close to the electricity meter.

Yes, all done today.