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newjerseyminx
Rank 5
Aug 21, 2024 3:07 PM UTC
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I don't think it's fair 'Fixed Plans' have certain criteria like smart meters or direct debits

Hi.  Just received an email from OVO relating to fixed price energy tariffs which is great as I would consider moving from my variable one onto one that might help me budget better towards winter energy bills by fixing my consumption rates.

However, why is it that any deals are always offered subject to conditions such as changing your payment method over to DD or getting a smart meter?  Why can’t customers just be allowed to sign up to these deals without feeling like they are being discriminated against by not agreeing to the conditions?

I don’t want a smart meter or to pay by DD so why can’t I take advantage of fixing my energy costs?  OVO please - fairness and energy equality for ALL of your customers.

 

Nukecad
NukecadBest Answer
Super User
Aug 21, 2024 4:01 PM UTC

Updated on 15/07/26 by Abby_OVO

 

Being fair here -  If you don't want to pay by DD and refuse to have a smart meter then those are your own choices and will be respected - as long as they can be legally and technically be respected.

But they are entirely your choices, and not discrimination.

PS. I also do a lot of disability and benefits advice,  so I am well aware of what counts as discrimination and what doesn’t - and when it's your own choice then it isn’t discrimination

Out of beer error >>>> Recovering memory.
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2 replies

Nukecad
Super User
NukecadSuper UserBest Answer
Super User
Aug 21, 2024 4:01 PM UTC

Updated on 15/07/26 by Abby_OVO

 

Being fair here -  If you don't want to pay by DD and refuse to have a smart meter then those are your own choices and will be respected - as long as they can be legally and technically be respected.

But they are entirely your choices, and not discrimination.

PS. I also do a lot of disability and benefits advice,  so I am well aware of what counts as discrimination and what doesn’t - and when it's your own choice then it isn’t discrimination

Out of beer error >>>> Recovering memory.
    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    Aug 22, 2024 9:48 AM UTC

    Hi @newjerseyminx,

     

    I’m sorry to hear this. 

     

    If you’d prefer to not pay by Direct Debit then the variable plan would be the best option. Unfortunately, paying by Direct Debit is one of the conditions of a fixed plan. This is not something we’re able to change.

     

    This thread may be helpful:

     

     

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd