How can I submit a Feed in Tariff or Smart Export Guarantee reading?

Thank you for the information, but I suspect like me those who have only had their FIT reading transferred from SSE do not have an OVO Account number and therefore cannot create a MyOVO account.

*Picture removed by moderator as it contained personal / contact information*

This received this morning 1st March 2023 - doesn’t bode well for my December 2022 quarter payment which is now overdue and coming up to 9 weeks (“you’ll be paid about 8 weeks after the end of the reading month.”)

As received this morning (edited to remove personal info). No correction received as of 18:00 today 1st March 2023. Comment as above - doesn’t bode well for my December 2022 quarter payment which is now overdue and coming up to 9 weeks (“you’ll be paid about 8 weeks after the end of the reading month.”)

As received this morning (edited to remove personal info). No correction received as of 18:00 today 1st March 2023. Comment as above - doesn’t bode well for my December 2022 quarter payment which is now overdue and coming up to 9 weeks (“you’ll be paid about 8 weeks after the end of the reading month.”)

 

Be interesting to see if this gets fed back to the FIT team and if they send out another message. 

Thanks for flagging @P50WKB, I’ve passed this on to the feed in tariff team!

As received this morning (edited to remove personal info). No correction received as of 18:00 today 1st March 2023. Comment as above - doesn’t bode well for my December 2022 quarter payment which is now overdue and coming up to 9 weeks (“you’ll be paid about 8 weeks after the end of the reading month.”)

 

OVO posted this in response to a question a couple of days ago in case it helps

Just so you know, the FIT team processes readings, statements, and payments at different times of the year, I’ve included their processing times for you below:

Spring
Take/Process readings: March
Statements sent: End of April
Payments sent: End of May

Summer
Take/Process readings: June
Statements sent: End of July
Payments sent: End of August

Autumn
Take/Process readings: September
Statements sent: End of October
Payments sent: End of November

Winter
Take/Process readings: December
Statements sent: End of January
Payments sent: End of February

Oh dear - this really is not good enough. I said that the incorrect email described above didn’t bode well for my December 2022 FIT being paid on time as it is already overdue…….and now you tell me that Statements are sent end of January and Payments end of February.  So far no Statement received in January and no Payment received end of February and nothing in the Bank Account today 2nd March. 

My reply to Emmanuelle in early December 2022 :

“email and photo to fits@ovoenergy.com on the 2nd December, reply as below on the 5th December and seemingly from a real person not a bot ??. Just wish that OVO paid as quickly as SSE did.

Hello,
Thank you for providing your FIT reading(s).
This has now been added to your account and we will use this to calculate your next payment. Your statement and payment will be processed around 7 weeks after the end of the read month.”

So the FIT Team can’t say the information hasn’t been received. As I mentioned at the time I am not talking Solar quantities here - this is a wind turbine FIT payment (9,950 kWh) so several thousand pounds is now overdue. 

I’m sending the March (or Spring as it’s now defined) FIT reading tomorrow - I sincerely hope that the FIT team process improves dramatically to achieve payment by the stated end of May. 

Just so you know the source, the information was posted by an OVO employee a couple of days ago on Trustpilot in response to an issue raised by a customer. 

Now I’m confused.

Surely OVO Management does not consider Trustpilot to be an appropriate platform to announce Company Policy on any subject, let alone one that has considerable financial implications to both client and customer ? I can only assume that the OVO employee referenced was neither authorised to make such a declaration nor accurate in the presentation of the FIT Team’s business process……….but either way, where does that leave the many customers expectations of timely payment ?