Best answer by Lucy_OVO
Updated on 21/07/21 by Jess_OVO
You should be able to do this via the automated email you receive quarterly, occasionally you may see an error message if the reading you’re trying to submit doesn’t line up to the previous readings we’ve received. It’s worth double checking the reading (ensuring you’ve put the decimal point in the right place) and trying again.
If you’re still having problems it’s worth taking a photo of the reading and emailing this directly to the team, who can check this and submit it manually. You can email the team directly at email@example.com. You’ll always receive a confirmation email once the reading has been successfully submitted.
Hope this helps!