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How can I submit a Feed in Tariff or Smart Export Guarantee reading?

  • 24 December 2017
  • 11 replies
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Where can I access the OVO FiT reading submission form as the links in the e-mail I have been sent do not work?
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Best answer by Lucy_OVO 27 December 2017, 13:55

Updated on 21/07/21 by Jess_OVO

 

Sorry to hear that you’re having trouble submitting your latest export or generation readings in to the Feed-In Tariff (FiT) or Smart Export Guarantee (SEG) team.

 

You should be able to do this via the automated email you receive quarterly, occasionally you may see an error message if the reading you’re trying to submit doesn’t line up to the previous readings we’ve received. It’s worth double checking the reading (ensuring you’ve put the decimal point in the right place) and trying again.

 

If you’re still having problems it’s worth taking a photo of the reading and emailing this directly to the team, who can check this and submit it manually. You can email the team directly at fits@ovoenergy.com.  You’ll always receive a confirmation email once the reading has been successfully submitted.

 

Hope this helps! :slight_smile:
 

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11 replies

Userlevel 5

Updated on 21/07/21 by Jess_OVO

 

Sorry to hear that you’re having trouble submitting your latest export or generation readings in to the Feed-In Tariff (FiT) or Smart Export Guarantee (SEG) team.

 

You should be able to do this via the automated email you receive quarterly, occasionally you may see an error message if the reading you’re trying to submit doesn’t line up to the previous readings we’ve received. It’s worth double checking the reading (ensuring you’ve put the decimal point in the right place) and trying again.

 

If you’re still having problems it’s worth taking a photo of the reading and emailing this directly to the team, who can check this and submit it manually. You can email the team directly at fits@ovoenergy.com.  You’ll always receive a confirmation email once the reading has been successfully submitted.

 

Hope this helps! :slight_smile:
 

cannot open any of the tags to report my latest tariff reading? or request to be added to your report
Userlevel 6
I'm not sure what you mean, @marjrapperrs, does the best answer above help?
Userlevel 4
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Today, my email to fitdata@ovoenergy.com bounced as it is no longer in use.

I've just realised that I never got a reminder as promised when I previously submitted my FIT readings to that old email address (as I have every quarter).

Nor have I ever had a reminder, though I do note that on looking back through my emails I have been told SINCE 2017 that I'd get a quarterly reminder and a link to an online form. I've never had any such reminder or link.

I didn't see the bounced email till after working hours, and have emailed the query team at fits@ovoenergy.com giving the information and asking about the emails / online form. (And yes, I do check SPAM)

Is there a web address that I can save and fill in quarterly with my FIT account number and readings? Or does that only come through the quarterly email that I never get?
Userlevel 6
Hi @EverythingNeedsAUserName,

The email address is fits@ovoenergy.com. if you get in touch with the team, they will be able to look into this for you and check where the emails have gone.

Have you changed your email address since 2017? If so we might need to update it internally.

Thanks,
Nancy
Userlevel 4
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Hi @Nancy_OVO

The email address is unchanged, and i get OVO acknowledgements and the advices of new bills.

I've had a reply from fits@ovoenergy.com today, and they confirmed my supposition that they use a mailing house to send out the reminders. I think that is the problem, as BT who I have my emails diverted to don't like mailing houses and often bounce such emails unseen. I might have to change to a gmail account to get them!

I'll reinforce my diary system and use that email in future.
Userlevel 6
Sounds like you've cracked it, @EverythingNeedsAUserName, glad to hear they got back to you! ☺️
Userlevel 4
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Yet again, I did not get the quarterly email, and had to submit by email.  I have changed my email address from BT to Outlook in the hope that it will allow the OVO email through, with the link to submit on a web form.  Let us see what happens.

Userlevel 3

I need to submit my solar panel reading this month. I was told that I would be sent an email June 1st with a reminder and a link to an online form, I have not received this and wondered the best way to proceed.

Best regards 

MrsH

Userlevel 7
Badge +4

Hi there @MrsH ,

Sorry about that. I’ve heard that there’s been a few hiccups with that system recently, so I’m sorry you didn’t get the email. Could you have a chat with the Support Team about this? They should be able to give you a link to the form.

Live Chat is currently open until 1pm today and after that, both Live Chat and Phone will be open again from  8am on Monday.

Userlevel 3

Hi @Blastoise186 

Just been on live chat, told it’s not their department 🙄 advised to email fits@ovoenergy.com which I have done. 

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