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Hello,

The property I bought last year had a THTC meter and storage heaters, so the first thing I did was rip out the storage heaters and pull out the whole heating ring main as part of a full rewrite that was needed. So nothing connected to the THTC meter.

I contacted SSE multiple times to try to get an appointment to remove the THTC meter but they kept saying there were no engineers in my area (North of Scotland) to do the work. Tried time and time again, and even got a work order number, but still no engineer. Eventually my electrician just pulled the meter off, taking pictures of course! Still got the meter with all the tags intact, etc.

The meter reader was round recently and noted that the meter was gone and took pictures, noted it down in his records, etc. but still got bill with THTC meter estimate.

Called Ovo to try and get the meter removed from my account but best they said they could do was to put me on to a single rate tariff.

This has been going on for 18 months now. Please can someone help?

Updated on 14/06/24 by Shads_OVO

 

Update on RTS shutdown:

 

As part of the RTS Project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024. 

 

We will continue to update you on our progress.

Hey @thefiddich,

 

Welcome to the OVO Online Community,

 

Usually a meter removal would be dealt with by the supplier, the supplier would then have the job report and ‘evidence’ the meter has been removed to then remove the MPAN number from the national database and inform the DNO to remove the supply. This then stops the standing charges. 

 

This would be the ordinary process for two MPANs and two different meters:
 

In order to resolve this we must supply the MPAN that is being removed.

 

  1. The customer will need to get an electrician to attend the property and confirm that all of the appliances in the home are powered by the meter they want to keep
  2. Book a Meter Exchange, and a Meter Removal, explaining in the notes that a physical disconnection is required.
  3. Raise a case to the metering team
  4. Advise the customer to contact their DNO to arrange for a disconnection once the work is complete

 

Have you contacted the DNO? I’m assuming the difficulty or delay here is because this work hasn’t been carried out by OVO. 

Thank you this is a big help!

I did contact my DNO (SSE) and they pointed me to my supplier (SSE Energy/Scottish Hydro) but they did not have any engineers available to do the meter removal. Not for lack of trying on my part.

Now that the meter is gone, would I be able to go to my DNO (SSE) with the evidence I already have from my electrician? Or do I still need to book a meter removal appointment through OVO?

Do OVO even have engineers working in the Highlands/North of Scotland? That has been the major issue so far.

 

Hey @thefiddich 

 

Sorry to hear about the trouble you’ve been having trying to get this done.

 

You should be able to book this job with the Support Team. Meter Removal jobs are the suppliers’ responsibility if the customer wishes to have a meter removed. This is a charged job of £106 for a single phase meter, or £325 for a 3-phase meter.

 

Check out this really helpful topic for more on job prices and engineer work provided by OVO:

 

@thefiddich have you managed to book an ovo engineer?

An update to hopefully solve all remaining THTC questions is now live. Check it out in the thread below!

Still got questions? Let us know in that thread and we’ll see what we can do.

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