Bill saying I owe £780? Is this due to the 'Technical Error' on my account?
Hi
My account has gone from being over £400 in credit to £780 in debit overnight. I’ve always been really careful monitoring my account usage and making sure my direct debit is enough if not more for my monthly usage. I have a smart electricity meter and a manual gas. I have provided my gas readings twice a month to keep an eye on my usage and associated costs.
I received the email below yesterday, im not too sure what it means. I can see 6 bills from 2022 even though I didn’t joined on December 2022.
I’m off due to having a breakdown and this is making extremely anxious. I’ve called OVO and they’re trying to tell me it’s because I’m not paying enough every month which is just a nonsense and then said it’s because I didn’t provide meter readings often enough l, again which is nonsense as I provide them twice a month.
| A technical error meant we haven’t been able to send you any statements for a while. We're very sorry about this. This statement may be quite long because of the delay. Moving forward, these will be sent to you quarterly. |
| Some of the charges on the statement are for energy you used over 12 months ago. You won’t need to pay for this energy - we’ll add a credit to write these charges off. Any payments you made during the time have already been applied to your account.
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