Hi ​@Mazzz ,

Please call 0330 175 9669 to get an account set up if you haven’t already. If you want to switch to Pay Monthly, you’ll be able to do that in the same call and have the Meter switched to Credit Mode by remote control - that Meter does not need to be replaced in order to action said migration.

You can also switch supplier freely if you wish, but you MUST register your own account with the Existing Supplier first - you cannot leave until you have done that.

SMETS stands for Smart Meter Engineering Technical Specifications, basically a long boring document that defines a standard for how Smart Meters work in the UK.

Hey ​@Mazzz 

Welcome to the OVO Online Community
 

Moving in

One of the most important things to remember when moving into a new home is to take meter readings. You can note these somewhere safe or photograph them with your phone. Remember this step: if the property has a smart meter, it automatically sends us a reading. Otherwise, you'll use an estimated reading until we get the first one.

If OVO already supplies your new home, contact us, and we can arrange to open the account at your address. If you had an OVO plan at your last address, we'll close that account for you and open a new one at the new address. If you’re not sure who supplies your new home, use our guide to find out. And if your meter isn't with OVO, but you'd like to join, you can switch to us.

We know moving is busy, so get in touch when you can via online chat or phone, on the move day or afterwards. Please have a few details ready so we can help you quickly.

We'll ask you:

the date you moved in

for meter readings from your move-in date

the complete address and postcode of your new home

if you'd like a smart meter, if there isn't one already installed

We'll email you a welcome pack with everything you need to know about your rates and how to top up. If previous residents left any top-up keys or cards, please throw these away. You'll need to top up using the details we send you, as they're linked to your OVO account.

Here's the online top up portal page for OVO Pay As You Go customers with a smart meter. 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple.