Our SSE FITs account has just been transferred to OVO - already we are singularly unimpressed by the ‘help’ OVO customer service have provided, and reading through the horrific stories on this forum of FITs payments being delayed by 6 months and more, we feel that we should remove our account to someone who gives a (insert expletive) about their customers. at the earliest opportunity. We were only given a week’s notice by SSE that our account was being moved. So, two questions: how do we shift to another FITs Licencee (we have the Offgem list and our current supplier is one of them - better the devil you know, as they say); Second, as our last payment from SSE was for the period up to June 2022, how do we get a final payment for the third quarter plus any intervening days at transfer out of OVO without having to resort to *edited by mod*
Updated on 19/10/23 by Abby_OVO
Hi
To switch your feed in tariff (FIT) to another supplier all you need to do is contact the FIT team of the supplier you wish to switch to, many will have online applications.
They’ll then contact us through Ofgem to let us know you’re leaving, and will ask you for a reading on the day of your switch. They’ll use this to open your new account with them and close your account with us. We’ll then make sure you get your final statement and payment in the upcoming payment month.
Here is a useful FAQ page about feed in tariffs, it also has the contact details for our FIT team if you need them.
You can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.
Switched to OCTOPUS in October. Sent 1st meter reading in December and they paid me within 8 days but still no payment from OVO-disgraceful OVO for June to December , it's MY MONEY OVO.
Hello mwalim. Did you ever get paid what you were owed? I'm in a similar position now, and wonder if you have any tips.
Yes MLOWEN, I did and very happy switching to Octopus - get paid within days of sending in reading. Ring the number given. 'You can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.' Say you are an ovo customer to get through when you select '4'. Contact Octopus via their form and say you wish to switch. I had no contact from OVO but once I'd initiated switch with OVO that date was the switch date. Eventually OVO gave me my money - about 2 months later. In the meantime I had 1 payment from Octopus. Hope this helps.
Yes, thank you! We've already switched to Eon, but I'll be watching out for what OVO owe us.
After 7 months of pure aggro with OVO, having been auto migrated from SSE we have given up trying to resolve the issues caused by OVO and decided to switch suppliers. We have tried and failed to get OVO to treat us with fair customer service, and despite several interventions by Ombudsman services are still not in a position where we get proper service as both a high winter consumer and a high summer provider of Power.
Facts;
It took more than 4 months to get our import billing correct after merge, with opening and closing figures for bills being based on estimates despite us supplying meter readings.
7 Months from merge and we still have no detail from our FITS readings and Export readings or accurate statements.We have never been able to add an Export reading to our account online as OVO refuse to make this provision available, and e mails sent to the FITS team are never answered, a standard acknowledgement of receipt “ we are very busy you know!”
Due to no statements being provided we have not been able to process VAT invoices to OVO and we are still owed monies for these.
We informed OVO 3 weeks ago that we were switching our FITS and EXPORT accounts and have today been told by the new company that OVO are not cooperating. ( We have been informed by other operater this is common with OVO)
We have today informed OVO that we are due to switch our Import account also, on 26th, this Friday, we doubt this will happen either. So much for “Faster Switching” claimed as industry standard by OVO.
OVO customer service in South Africa is either unwilling or unable to make any real adjustments to customer sccounts or respond to inputs.
The billing team and the FITS department being “Non customer facing” as it was put to us is a travisty of customer interface and should be rectified with urgency.
We are now in a position of LIMBO What more do we need to do to escape theis truly awful company OVO have made it fairly clear to us that we do not fit into their very narrow view of a customer base and yet now don’t want to let us Go!
Frankly OVO has been the worst company it has ever been my misfortune to deal with, and I’m sure this won’t be posted but this so called Forum (OVO LOVE FEST ) is part of the problem.
Go ahead and delete/unsubscibe me from OVO it won’t make any difference now as any dealing from here on will likely have to be via the courts.
Hi
I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.
I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.
Hi All. Has anyone successfully changed their FIT payments away from OVO to another supplier?
Has anyone gone through the process of switching from OVO for their FIT payments and was it worth the effort?
My FIT payments switched automatically from SSE to OVO about 14 months ago. Whilst the payments have been made, they take significantly longer to make the payments than SSE. However, my main gripe is that, despite a lot of chasing, they are not paying the VAT on the export which SSE used to do. When you try to contact them, you just get the same generic message that every rubbish company gives since covid “extremely high volume of calls ….”
Sick of the terrible customer service but wondering if moving is worth the effort.
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