Hi,
I've had a weird situation happen when signing up to ovo,
Basically I signed up on March 24th for pay as you go gas and electricity with my supply starting on the 1st of april,
on the 27th I recieved an email saying my electricity is connected and also contained my 19 digit number/barcode for topping up the electricity, now I tried topping up with that 19 digits using the app a few times and got an error each time, so I tried using a paypoint and also recieved an error,
I downloaded the ovo app, made an account and logged in and it told me my supply will be activated on the 1st of April,
Come the first of April I get told my supply is live, I tried topping up using the number that was on the email sent on the 27th of March and still recieved an error, I logged into the ovo app and it states my balance was -0.89p, so using the app I topped up 10.89, a few hours later I tried to login to the app with the same account details and it directed me to the pay as you go top up app and wouldn't let me into the account as it did earlier (I now realised there was separate apps for monthly/pay as you go)
I contacted customer service and they emailed me new 19 digit codes for gas and electricity and topping up worked which is all fine,
Although now when I log into my account on the website it takes me to a pay monthly account, I have a balance of 30.00 from trying to top up with the 19 digits sent on the 27th, along with the 10.89 I did on the morning of the 1st, this pay monthly account shouldn't exist, it has the same account number as my pay as you go account, and it's ticking down .89p a day for standing charges,
Has anyone had an issue like this before while signing up? Will this pay monthly account close and the money be refunded or will it keep ticking down and cause problems In the future?
Sorry if this is confusing, this situation has baffled me.
