Boiler service engineer not responding- How do I get in touch?

Hey ​@BlodwynBloggs,

As you have a free Boiler Service i’d recommend speaking with our Boiler Cover team on the contact details below

Telephone: 0330 102 8905

Email: customerservices@ovoenergy.com.

They’ll be able to look into this further and arrange for the service for you. Keep us updated 

Thank you but I'm really not happy with this.

I've waited since September to hear about an appointment. At the time of taking out the plan, I wasn't informed that there'd be such a long wait over winter. My husband is housebound, disabled and very vulnerable.

I'm left with no option other than to call my regular engineer. 

Who do I make a formal complaint to, please?

Hey ​@BlodwynBloggs,

I understand your frustration and apologise for any inconvenience. As a customer forum, our focus is on providing advice and facilitating idea sharing between members. For account or boiler servicing inquiries, you’ll need to contact the provided number as we are unable to assist with those here.

If you either call or email on the contact details above a member of the team will be able to look into this and log the complaint for you. 

I’m sorry there isn’t more we can do for you and I hope you get things sorted soon.

I had a notification to book my home plan boiler service, but the link seems to have expired. Where do I go to book an appointment?

Hey ​@Sjk1978 ,

IIRC you can probably have a chat with the team on 0330 102 8905 (option 2) about that. They can either get it booked in for you, or help you find the right team to do so.

Hope that helps!

Let me know how i​t goes calling the team @Sjk1978. I’ll ask internally if this is an issue anyone else has reported.