I changed from an old THTC PAYG meter on 17 January to a smart meter. My understanding is that I would automatically become a credit pay monthly customer at the time of meter change. Since then I have not had a bill although standing charges are being applied to my account. I have also not added any credit to account.
I understand that a billing hold will have been placed on my account. How long do these holds last and what must I do to get an accurate bill from OVO?
Repeated calls and live chats have been of no help.
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it took some time for my system to settle down and the data dropouts to stop, when they did stop there were 52 periods needing to be reviewed to resolve the billing hold. As of this week there's only 2 periods left to review before the billing can auto close and rerun all the bills since August last year. Luckily the property doesn't use much electricity and the heating system (largest user) also has an app that reports the energy used so I can see there shouldn't be any surprises.