I’ve only just read my bill for 1st Dec 24 - 1st Jan 25, and realised that my USAGE for this period was higher than 12 months prior, despite me now having an electric cooker; the gas central heating was turned off for 9 days whilst I was away for Christmas and New Year. I did find a gas leak in early January which OVO had shut off for me (I’m disabled) until the Council found the fault; could this be the cause? If so, could I claim it back off OVO/ the landlord? 2. Why is my smart meter showing the same usage, reporting it as for a cooker, as it did when I had a gas cooker, when I have zero gas appliances in my house? I’m confused/skint!!
Solved
Could my high usage be because of a gas leak?
Best answer by Ben_OVO
Updated on 04/03/25 by Ben_OVO
If you believe you have a gas leak or can smell gas Call the 24-hour National Gas Emergency service on 0800 111 999. You can find out more about gas and electric emergencies here.
Hi
Welcome to the OVO Forum 😁. Thanks for your post - I can see
Regarding your usage - have you checked the bill for the same period last year? You can download your bills via your app or online account. Here’s a previous Forum topic that explains how to do this:
When comparing usage from one year to the next it’s important to check a few things. Were readings submitted for both months in question, or was some of it based on estimates? As
I hope this helps, and please do reach out if you have any more questions!
+1- Plan Zero Hero
- 7967 replies
Hi
Please bear with us - we’re digging into resources to figure this one out but it may take a little time.
We’ll keep you posted!
+5- Plan Zero Hero
- 2729 replies
If the leak was after the gas meter, then it would have been recorded as usage.
The other thing to check is if your usage on your account is showing as actual (from a true reading) or estimated which happens when no up to date reading is available.
When you see suggested appliance usage, it is simply a guess, not something that’s actually measured per appliance
Updated on 04/03/25 by Ben_OVO
If you believe you have a gas leak or can smell gas Call the 24-hour National Gas Emergency service on 0800 111 999. You can find out more about gas and electric emergencies here.
Hi
Welcome to the OVO Forum 😁. Thanks for your post - I can see
Regarding your usage - have you checked the bill for the same period last year? You can download your bills via your app or online account. Here’s a previous Forum topic that explains how to do this:
When comparing usage from one year to the next it’s important to check a few things. Were readings submitted for both months in question, or was some of it based on estimates? As
I hope this helps, and please do reach out if you have any more questions!
Thank you for responding. My apologies as I’ can’t remember what I originally clarified. I am on a smart meter, I’d checked my usage on my bills vs last year; it was this slightly higher usage (not just my bill) that raised concerns due to me being away for 9 days. Otherwise, due to my disability, my digital thermometer is on constant from September through to at least the beginning of May; I understand that this is arguably more efficient in cold weather?
The leak was in a pipe feeding the boiler; based on what you’ve explained, its council responsibility. Yes Cadent were excellent, turning up extremely quickly to turn of the supply.
Thanks again for your help
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