Updated on 04/03/25 by Ben_OVO
If you believe you have a gas leak or can smell gas Call the 24-hour National Gas Emergency service on 0800 111 999. You can find out more about gas and electric emergencies here.
Hi @Sammy J,
Welcome to the OVO Forum 😁. Thanks for your post - I can see @BPLightlog has got back to you with some really helpful info. Let us know about the gas leak, and whether it was before the meter (the pipework running from the street to the meter) or after the meter (the pipework / appliances in your home). I’m glad to hear that the leak was sorted and, with regards to compensation for this, you’d need to chase up the your Gas Transporter if the leak was before the meter. If the leak was after the meter, in your home, then you’d need to speak to the Council about compensation. If the leak was actually coming from the meter itself, then this would be a complaint with OVO, and you’d need to contact our Support Team about this.
Regarding your usage - have you checked the bill for the same period last year? You can download your bills via your app or online account. Here’s a previous Forum topic that explains how to do this:
When comparing usage from one year to the next it’s important to check a few things. Were readings submitted for both months in question, or was some of it based on estimates? As @BPLightlog has suggested, the gas leak would definitely have caused higher gas usage if the leak was after the meter, in which case you could provide both bills to the council when chasing for compensation. Weather can also be a huge factor with usage. For example, if you have your thermostat set to 18 degrees, then your boiler will be working harder to get the radiators up to temperature on a colder day. If my memory serves me correctly, this winter may have been colder than last winter. I’ve personally used more gas than I did last winter because of this.
I hope this helps, and please do reach out if you have any more questions!
