I had my THTC meter removed and replaced with a smart meter 7 weeks ago. I read that it can take up to six weeks for the meter to finish setting up so why is it still not set up? The new smart meter is successfully sending a daily reading of 2 tariffs (Economy 10) which I can see on my account. However I have yet to be billed for last month and this is now 10 days overdue. The old RTS meter also still shows on my account even though it has been removed. This appears to be messing up my account. For example, when I click on Offers, I get the message “A Problem Has Occurred”. I want to get Charge Anytime set up for my EV which was one of the reasons why I was so keen to get the Smart meter installed. I have been so frustrated by the fact that nobody from Ovo can tell me the timeframe for the old meter to disappear from my account and when I might be able to add Charge Anytime. I have even tried to switch supplier in my desperation to resolve this but this is blocked because of the apparent complicated meter setup. I no longer have a complicated meter setup. I have one meter and all my household power goes through this single meter! Please tell me when this will settle and my account will reflect my new meter setup and when I can charge my car at a lower rate.
I am in the same boat, switched 8 weeks ago. Billing is nonsense. They have readings from smart meter, but cannot somehow unraval two meter from old THTC into smart meter E10. Complaint raised, two weeks ago, nothing heard so far.
No "team" to resolve these switchs, passed overs so CS who have no clue and no idea how to sort out, saying its will take 2-6 weeks to sort it self out, then tell you no time frame to transfer/correct billing, its pending.
How many thousands are like this, now and in the future.
This switch needs a team, who can resovle the switch over BILLING issues.
Very poor service.
You say that your ‘billing is nonsense’. Have you had bills covering the period before and after the meter exchange? Or are you referring to the Billing details pages in your online account? Have you had a demand for payment of an amount you disagree with?
The change away from THTC might mean, among other things, that your supply gets a new or revised MPAN. This involves removing one of your old MPANs from the national database which keeps records of all supply points, and updating the one that’s left. This is an important change to the database involving several parties (OVO, SSEN, Elexon and possibly an intermediary data service provider); it has to be done carefully, in part manually, and it can take time - weeks rather than days. The smart team at OVO will want to wait until this process is complete before making any more changes to the meter, and it’s not unlikely that billing will take even longer to settle down. I suspect that only when the national database has been updated can the redundant MPAN be removed from your account
There may be other changes I’ve no idea about involving third parties over which OVO has no control, but it all means that in some cases it will be weeks from the installation date before everything has fallen into place. Some customers will be lucky and find that it’s only a matter of days. But with hundreds of thousands of electricity consumers from Fair Isle to Portland going through this once-in-a-generation change, it won’t be plain sailing for everyone.
This is pure speculation on my part, but it might help prevent knee-jerk reactions that aren’t likely to be of much use and could delay things even more.
Did you get your hot water problems sorted out?
Hey
Did you manage to get Charge Anytime added to your account? I can’t see any updates so let us know if you need any further support 
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