Green tech & greener living

on 1st feb, my electricity consumption increased from about 10kwh a day to nearly 30kwh. I was not even at home on 1st feb nor for the following weeks (have been away since late Jan). The readings have remained at the higher level since then, even though the house is empty. Over the same period, my gas usage dropped from 4kwh a day to almost 0. Which makes more sense.Has anyone had the same issue? Its not like it has gradually increased. Thanks.

Has anyone with a new meter on E10 in Scotland worked out the E10 times since we are back on UTC after the clocks went back last night 

Hello. How long does it take to receive change of ownership notification and more importantly given the current financial situation when will I receive the monies generated by the solar panels feed in tariff. I purchased my home on the 28th of February 2023 the lady I purchased from was an ovo customer and had her FIT set up.The estate agent is now asking me on behalf of the seller when she is going to be released from ovo control. Thank you. 

I am thinking of choosing a fixed tariff but want to know if having a smart meter is compulsory with a fixed rate product, ideally I don’t want a smart meter?

I have just signed up for switching to a new supplier but remembered that I also have an active boiler cover with OVO until October. Will this switch have any impact on the cover itself? 

Hi I have a Geo Trio 2 IHD with Wi-Fi.  The IHD is connected to both SMETs 2 meters.  However the online setup is grey out.  I’s there anyway to activate this?  OVO are being a nightmare at present with communications.  They sent me an email to reply to due to some issues with my smart meters auto sending readings.  The email is only a couple of days old, and they asked me to reply to the email.  I have done so and the email address is no longer valid.Thanks 

Does OVO supply a type of In Home Display unit for smart meters which also shows generation from solar panels?  Where can I find user and  installation instructions?   I want to know if there is a meaningful comparison of electricity usage vs generation (including setting FiT rates), and I want to know how it connects e.g. to inverter’s wifi or current clamp onto solar wire.  

Well I had the latest version 2 smart meter installed in October (8 weeks ago)but was not left a manual nor is there an online version (only for version 1). Whilst daily usage is being communicated to the portable device that you plug into a wall socket it seems that my account is only picking up the electricity readings and not the gas. So the question is 'how do I manually read the smart meter for gas?

Hello,At the start of the year, I change my billing type to ‘fixed’.This coincides with my smart meter only showing £0.64 daily, no other energy usage.I suspect this is the standing charge rate.I have turned the meter off overnight hoping it would reset, but it still only shows £0.64.Any ideas?

After a small number of charges with the Charge Anytime bolt-on I can see a credit on my OVO account so it seems to be working albeit with a few small issues.The sign up process asked if I had one or more EVs so it would follow that the ability to add more should be available or if a manufacturer account which is connected to the Charge Anytime account has multiple cars within it there should be some mechanism to either manually select which vehicle is waiting to be charged or perhaps Charge Anytime should detect which is ready to charge automatically. I need to charge a second car which is in my "My Renault" account but am still waiting for a reply regarding my situation and what I should expect to do to make this work. Does anyone know how one can switch from one car to another or to connect Charge Anytine to multiple vendor accounts? (For example Renault and Vauxhall or two Renault accounts). Any help much appreciated so I can char

Having installed a Givenergy AIO system to take advantage of OVOs Battery Boost (automatic, overnight charging at cheap rate), we are now turning our thoughts to an EV charger.OVOs Charge Anytime add on (7p per kWh EV charging) is only available if you choose from a list of compatible EV chargers ( Givenergy isn't on this list!).Are there any plans to ensure compatibility of the new Givenergy EV charger as I would prefer my equipment to come from the same manufacturer? I'm assuming that Givenergy will produce an EV charger that is compatible with its All in One battery?Thanks.

I live in Inverness in a property on THTC.  The the old storage heaters were replaced by a previous owner with electric radiators that run on the 24-hour cheap rate, therefore they are not controlled by RTS.  Hot water heating is still controlled by RTS and switches on automatically twice a day.  I work from home 3 days a week and over the last few years, I have used between 5500-6000 kWh per annum. Yesterday,  I was offered a date in April 2025 to swap to a new smart meter but couldn’t complete the booking as OVO told me I had to decide there and then which new tariff to switch to.  I was offered Anytime, Economy 9 or Economy 10.   OVO gave the off-peak timings for Economy 9 and 10 with the respective unit prices.  So, I worked out a breakdown of all the times I am at home, out of the house, and total usage during each month.  It turns out that most of my usage would be during peak rate hours, therefore I wouldn’t benefit that much from access to off-peak rates.

Hoping someone here can help because this has been an on-going battle since before OVO took over SSE and it’s gotten progressively worse recently. I live in a house that’s meters haven’t been checked, inspected, whatever since at least 1993.  I have two meters - one for my storage heaters and water tank, and one for standard electricity.  I’ve been trying to get this changed to either a smart meter if available OR just a standard single meter with a day or night rate. I have email chain(s) going on with SSE/OVO (One email chain is using @sseenergyservices.com and the other is @ovo.com hence posting here) that I seem to just be going around in circles.  I finally got through to the Electric Heating Team (EHT) about two weeks ago who changed me onto a single rate THTC tarrif, so both my standard and heating meters are at the same rate - but based on the readings that I’ve been providing, it’s still nearly 500 a month just for two storage heaters and a water tank.H

We’ve very recently had an air sourced heat pump (ASHP) fitted and there are lots of gems on the forum (and elsewhere) which I have been looking at to remind me of some key things to consider.There are a few items which I can’t see an answer to and as yet don’t know the pros and cons about. Circulation pump - on demand or continuous? Heating - set a schedule or not? Setback - useful overnight or not? Quiet Mode - does this affect efficiency? DHW - schedule and reheat or just schedule?I realise a few things are personal preference but there will be some who have more knowledge from experience.

We have never been able to get our 3-phase AMR meter (economy 7 tariff) read remotely and OVO say they are unable to do so. We have to send in readings. Is this because of lack of signal (postcode Edited by Mod) or because of the type of meter?

can someone confirm the serial numbers of these meters?electricgas 

Hi everyone,I recently received a quote from Project Solar for a solar panel installation, and I'd love to get some insights from those with experience in the industry or homeowners who have gone through a similar process. Here’s what’s included in the quote:🔹 12 Evolution Maxima 490W panels🔹 8.6kWh FOX Energy Cube battery🔹 Full installation🔹 Lifetime Solar Panel Warranty🔹 Lifetime Inverter Warranty (Twin Tracker Inverter)🔹 15-Year Battery Warranty💰 Total Cost: £10KAs I'm new to this and just started R&D around this and love to move towards green energy.Does this seem like a reasonable price for the system and warranties provided? Are there any specific things I should watch out for? or good to proceed with this?I’d really appreciate any advice or feedback! Thanks in advance. 😊☀️

I have an ID3 and charge anytime - it has been working perfectly but …..The app dashboard has recently started to show that I need to sign in again on my vehicle … I have completed this and there is no change … the account page on the app does not load at all but the charge savings page shows the connected car and the daily smart charge costs, so its working !I have deleted and reloaded the Anytime App with no change.Because the dashboard page says “additional steps required ….” I can't use the charge level or override to charge now features.The VW app has also been deleted and reloaded with no change Help please 

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers a

Hi, I wonder if anyone can help. I have a Mini Aceman E and the compatible EV list has the Mini Aceman SE included, but not the E.  Is this an oversight or is only the SE model of the Aceman compatible? If not I’ll get one of the compatible chargers like the Ohme, but ideally I would like an Easee One charger which currently is not compatible. Thanks!

We recently in Dec 2021 had a large PV solar install completed on our house.  A new 24 panel [385W each] Solar array at 8kW by a seemingly professional company. Disappointingly the install has issues, the main one being that the house utilty meter has the same consumption rate as before the solar install started!  This suggests there is wiring config. or equipment fault issue somewhere or the meter cannot cope with Solar supply since we are having large Solar Yields!         Either way we are none the closer to getting either the solar installer coming back to fix it in a hurry [I don’t think they understand it!] or the Utility company to check  the meter!   All this in rapidly rising energy prices ….. pause to weep …… se

I had my THTC meter removed and replaced with a smart meter 7 weeks ago.  I read that it can take up to six weeks for the meter to finish setting up so why is it still not set up?  The new smart meter is successfully sending a daily reading of 2 tariffs (Economy 10) which I can see on my account.  However I have yet to be billed for last month and this is now 10 days overdue.  The old RTS meter also still shows on my account even though it has been removed.  This appears to be messing up my account.  For example, when I click on Offers, I get the message “A Problem Has Occurred”.  I want to get Charge Anytime set up for my EV which was one of the reasons why I was so keen to get the Smart meter installed.  I have been so frustrated by the fact that nobody from Ovo can tell me the timeframe for the old meter to disappear from my account and when I might be able to add Charge Anytime.  I have even tried to switch supplier in my desperation to resolve this but this is blocked because o

I have a free boiler service included with my plan.The engineer sent a text asking me to book. That was two weeks ago and I've called and sent numerous messages but they aren't responding.I'm very annoyed as I've waited 6 months for the free service.Can I cancel this part of the plan and be compensated as I will now have to call my regular engineer?