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BMW isn’t connecting to Charge Anytime

  • March 30, 2024
  • 9 replies
  • 360 views

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Charge Anytime was working great with my BMW iX3 until a week ago, then the CA app stopped recognising when my car was connected. I removed the car from the app and when trying to re-add it, got the following, but there’s no way to accept the Ts & Cs. Help please?

 

Best answer by Blastoise186

Hi @ShoumilS ,

You need to agree to the terms from within your BMW account - please go there and accept them by logging into it directly, then try setting up Charge Anytime again.

Still struggling after that? chargeanytime@ovoenergy.com has your back.

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9 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7983 replies
  • Answer
  • March 30, 2024

Hi @ShoumilS ,

You need to agree to the terms from within your BMW account - please go there and accept them by logging into it directly, then try setting up Charge Anytime again.

Still struggling after that? chargeanytime@ovoenergy.com has your back.


Chris_OVO
Community Moderator
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  • Community Moderator
  • 677 replies
  • April 1, 2024

Hi @ShoumilS

It looks like @Blastoise186 has raised a great point here. As the error message suggests, please navigate to your BMW account to agree to the T&Cs. Once this has been done, you can then re-add your car to Charge Anytime. 

If this still doesn’t work then send an email to chargeanytime@ovo.com and the team will look into this further with you.


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  • Author
  • New Member**
  • 1 reply
  • April 3, 2024

Thanks both, eventually worked. There was a bit of a time lag between trying to add the car in the CA app and the BMW account recognising that I needed to accept Ts & Cs.


Chris_OVO
Community Moderator
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  • Community Moderator
  • 677 replies
  • April 3, 2024

Thanks for checking back in and letting us know it’s now working @ShoumilS 

I have added a shiny new badge to your profile to let others know you are an EV owner! Welcome to the EV community 😁


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  • Carbon Cutter*
  • 3 replies
  • November 30, 2024

Where in the BMW app do you agree to the T’s and Cs please I’m really struggling to find it


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7983 replies
  • November 30, 2024

Hi ​@mandy spicer ,

You’ll probably want to talk to the BMW/Mini Support Team about that one - I’m not sure anyone here can figure this out, sorry!


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  • Carbon Cutter*
  • 3 replies
  • November 30, 2024

I’ll give them a call thank you 


Abby_OVO
Community Manager
  • Community Manager
  • 1024 replies
  • December 2, 2024

Hey ​@mandy spicer 

 

Sorry to hear about this.

 

Did you manage to get sorted out with it? Let us know if how you got on, it may be helpful to others in future.😊


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  • Carbon Cutter*
  • 3 replies
  • December 2, 2024

Hi Abby 

 

thank you I did discovered for myself you need to log out of the app and when you log back in again it will ask you to confirm T’s and C’s


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