BMW isn’t connecting to Charge Anytime

Hi @ShoumilS, 

It looks like @Blastoise186 has raised a great point here. As the error message suggests, please navigate to your BMW account to agree to the T&Cs. Once this has been done, you can then re-add your car to Charge Anytime. 

If this still doesn’t work then send an email to chargeanytime@ovo.com and the team will look into this further with you.

Thanks both, eventually worked. There was a bit of a time lag between trying to add the car in the CA app and the BMW account recognising that I needed to accept Ts & Cs.

Thanks for checking back in and letting us know it’s now working @ShoumilS 

I have added a shiny new badge to your profile to let others know you are an EV owner! Welcome to the EV community 😁

Where in the BMW app do you agree to the T’s and Cs please I’m really struggling to find it

Hi ​@mandy spicer ,

You’ll probably want to talk to the BMW/Mini Support Team about that one - I’m not sure anyone here can figure this out, sorry!

I’ll give them a call thank you 

Hey ​@mandy spicer 

Sorry to hear about this.

Did you manage to get sorted out with it? Let us know if how you got on, it may be helpful to others in future.😊

Hi Abby 

thank you I did discovered for myself you need to log out of the app and when you log back in again it will ask you to confirm T’s and C’s

Settings for bmw ix1.  I have a BMW ix1 connected to a waEV charger and using charge anytime. 
This works most of the time but it sometimes just doesn’t do anything. It’s becoming that I can’t rely on it to charge. Any help much appreciated.

My charger is charge anytime compatible. As is my car. Can I just delete the charge anytime app? 

Hi ​@Oldlaw!

Thanks for your post, and sorry to hear of the issues you’ve been experiencing. I don’t know whether this similar topic might be of help here?

It might be best for you to reach out to the Charge Anytime about this one. You can reach them via email on chargeanytime@ovo.com. Let us know how you get on!

I’ve actually been in touch with CA, re. this ,and they did tell me to delete my car and then reinstall it. This was done but the problem still remains. Is it better phoning or sending an email?  Thanks Ben.

By all means you could try phoning them, but I don’t know how busy their lines are at the moment.

Yes. The waEV charger is supposed to come be compatible with OVO. I was looking for someone with the same set up. A long shot I know.

Sorry! But that Charger isn’t compatible right now. You’d need to use the vehicle via the Charge Anytime app in this case.

Ok. Thanks for that. I was told somewhere along the way that the charger was compatible. 

Yeah, looks like waEV is jumping the gun a bit there - their chargers aren’t integrated anywhere yet so you’d have to use the Direct-2-Vehicle route.

Thanks very much for that. I did ask before buying and was told by someone it was compatible. Alas I can't find the email.