Hi @ShoumilS ,

You need to agree to the terms from within your BMW account - please go there and accept them by logging into it directly, then try setting up Charge Anytime again.

Still struggling after that? chargeanytime@ovoenergy.com has your back.

Hi @ShoumilS, 

It looks like @Blastoise186 has raised a great point here. As the error message suggests, please navigate to your BMW account to agree to the T&Cs. Once this has been done, you can then re-add your car to Charge Anytime. 

If this still doesn’t work then send an email to chargeanytime@ovo.com and the team will look into this further with you.

Thanks both, eventually worked. There was a bit of a time lag between trying to add the car in the CA app and the BMW account recognising that I needed to accept Ts & Cs.

Thanks for checking back in and letting us know it’s now working @ShoumilS 

I have added a shiny new badge to your profile to let others know you are an EV owner! Welcome to the EV community 

Where in the BMW app do you agree to the T’s and Cs please I’m really struggling to find it

Hi ​@mandy spicer ,

You’ll probably want to talk to the BMW/Mini Support Team about that one - I’m not sure anyone here can figure this out, sorry!

I’ll give them a call thank you 

Hey ​@mandy spicer 

Sorry to hear about this.

Did you manage to get sorted out with it? Let us know if how you got on, it may be helpful to others in future.

Hi Abby 

thank you I did discovered for myself you need to log out of the app and when you log back in again it will ask you to confirm T’s and C’s