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Rank 1
ShoumilS
Rank 1
March 30, 2024
Solved

BMW isn’t connecting to Charge Anytime

  • March 30, 2024
  • 19 replies
  • 796 views

Charge Anytime was working great with my BMW iX3 until a week ago, then the CA app stopped recognising when my car was connected. I removed the car from the app and when trying to re-add it, got the following, but there’s no way to accept the Ts & Cs. Help please?

 

Best answer by Blastoise186

Updated on 30/07/25 by Abby_OVO

 

Hi @ShoumilS ,

 

You need to agree to the terms from within your BMW account - please go there and accept them by logging into it directly, then try setting up Charge Anytime again.

 

Still struggling after that? ovocharge@ovo.com has your back.

 

For more information and help on Charge Anytime, check out the FAQ’s page which can be found here. We’ve also got lots of helpful topics on the Forum, check some of them out below:

 

19 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
March 30, 2024

Updated on 30/07/25 by Abby_OVO

 

Hi @ShoumilS ,

 

You need to agree to the terms from within your BMW account - please go there and accept them by logging into it directly, then try setting up Charge Anytime again.

 

Still struggling after that? ovocharge@ovo.com has your back.

 

For more information and help on Charge Anytime, check out the FAQ’s page which can be found here. We’ve also got lots of helpful topics on the Forum, check some of them out below:

 

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    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 1, 2024

    Hi @ShoumilS, 

    It looks like @Blastoise186 has raised a great point here. As the error message suggests, please navigate to your BMW account to agree to the T&Cs. Once this has been done, you can then re-add your car to Charge Anytime. 

    If this still doesn’t work then send an email to ovocharge@ovo.com and the team will look into this further with you.

    Renewable energy jokes never get old.
    S
    Rank 1
    ShoumilSAuthor
    Rank 1
    April 3, 2024

    Thanks both, eventually worked. There was a bit of a time lag between trying to add the car in the CA app and the BMW account recognising that I needed to accept Ts & Cs.

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      April 3, 2024

      Thanks for checking back in and letting us know it’s now working @ShoumilS 

      I have added a shiny new badge to your profile to let others know you are an EV owner! Welcome to the EV community 😁

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      Newcomer
      mandy spicer
      Newcomer
      November 30, 2024

      Where in the BMW app do you agree to the T’s and Cs please I’m really struggling to find it

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 30, 2024

      Hi ​@mandy spicer ,

      You’ll probably want to talk to the BMW/Mini Support Team about that one - I’m not sure anyone here can figure this out, sorry!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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      Newcomer
      mandy spicer
      Newcomer
      November 30, 2024

      I’ll give them a call thank you 

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      December 2, 2024

      Hey ​@mandy spicer 

       

      Sorry to hear about this.

       

      Did you manage to get sorted out with it? Let us know if how you got on, it may be helpful to others in future.😊

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      M
      Newcomer
      mandy spicer
      Newcomer
      December 2, 2024

      Hi Abby 

       

      thank you I did discovered for myself you need to log out of the app and when you log back in again it will ask you to confirm T’s and C’s

        O
        Rank 2
        Oldlaw
        Rank 2
        May 13, 2025

        Settings for bmw ix1.  I have a BMW ix1 connected to a waEV charger and using charge anytime. 
        This works most of the time but it sometimes just doesn’t do anything. It’s becoming that I can’t rely on it to charge. Any help much appreciated.

        Show more replies
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