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ShoumilS
Rank 1
March 30, 2024
Solved

BMW isn’t connecting to Charge Anytime

  • March 30, 2024
  • 19 replies
  • 796 views

Charge Anytime was working great with my BMW iX3 until a week ago, then the CA app stopped recognising when my car was connected. I removed the car from the app and when trying to re-add it, got the following, but there’s no way to accept the Ts & Cs. Help please?

 

Best answer by Blastoise186

Updated on 30/07/25 by Abby_OVO

 

Hi @ShoumilS ,

 

You need to agree to the terms from within your BMW account - please go there and accept them by logging into it directly, then try setting up Charge Anytime again.

 

Still struggling after that? ovocharge@ovo.com has your back.

 

For more information and help on Charge Anytime, check out the FAQ’s page which can be found here. We’ve also got lots of helpful topics on the Forum, check some of them out below:

 

19 replies

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Rank 2
Oldlaw
Rank 2
May 13, 2025

My charger is charge anytime compatible. As is my car. Can I just delete the charge anytime app? 

Ben_OVO
Community Manager
Ben_OVO
Community Manager
May 14, 2025

Hi ​@Oldlaw!

 

Thanks for your post, and sorry to hear of the issues you’ve been experiencing. I don’t know whether this similar topic might be of help here?

 

 

It might be best for you to reach out to the Charge Anytime about this one. You can reach them via email on ovocharge@ovo.com. Let us know how you get on!

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Rank 2
Oldlaw
Rank 2
May 14, 2025

I’ve actually been in touch with CA, re. this ,and they did tell me to delete my car and then reinstall it. This was done but the problem still remains. Is it better phoning or sending an email?  Thanks Ben.

Ben_OVO
Community Manager
Ben_OVO
Community Manager
May 14, 2025

By all means you could try phoning them, but I don’t know how busy their lines are at the moment.

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Oldlaw
Rank 2
May 14, 2025

Yes. The waEV charger is supposed to come be compatible with OVO. I was looking for someone with the same set up. A long shot I know.

Blastoise186
Super User
Blastoise186Super User
Super User
May 14, 2025

Sorry! But that Charger isn’t compatible right now. You’d need to use the vehicle via the Charge Anytime app in this case.

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Rank 2
Oldlaw
Rank 2
May 14, 2025

Ok. Thanks for that. I was told somewhere along the way that the charger was compatible. 

 

 

Blastoise186
Super User
Blastoise186Super User
Super User
May 14, 2025

Yeah, looks like waEV is jumping the gun a bit there - their chargers aren’t integrated anywhere yet so you’d have to use the Direct-2-Vehicle route.

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    Rank 2
    Oldlaw
    Rank 2
    May 14, 2025

    Thanks very much for that. I did ask before buying and was told by someone it was compatible. Alas I can't find the email. 

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd