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megandruby
Rank 1
April 28, 2025
Solved

Charge Anytime stopped working for my Renault Zoe

  • April 28, 2025
  • 11 replies
  • 320 views

I have been using the charge anytime since August but has suddenly stopped working. I tried deleting my car from the app and reregistering but my car is no longer on the list. Being a pensioner I find it difficult to cope with the technology, any ideas?

Best answer by Peter E

Updated on 18/02/26 by Abby_OVO

 

Just a thought here. Does your car still have connectivity with the Renault servers? When the car is three years old from the registration date the contract for the eSIM (R-Link) runs out unless it is renewed. You can find out by sending an email to

 

r-link.helplineuk@renault.com

 

giving your registration number (plate) for the car and they will check for you. Due to Brexit you are unable to do this on line (at a cost) and the very friendly and helpful team there can renew your subscription for free for at least another year.

 

You can also call them on 0344 369 0000. Keep a record of those contact details.

 

Peter

 

I’ve managed to charge my zoe, the problem now solved I had to enable the charger and then it worked. I find the renault app doesn’t always work and have to keep uninstalling and installing it. As my charger is not compatible I have to get them all in sync.

 

11 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 28, 2025

Hi ​@megandruby ,

AFAIK that vehicle should still be supported. Try giving the team a call on 0330 175 9678 and they’ll take a look for you.

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M
Rank 1
megandrubyAuthor
Rank 1
April 28, 2025

Thanks will give them a call 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
April 30, 2025

Hey ​@megandruby, 

 

I’ve added a badge to your profile as a welcome to our EV community! 

 

Did you manage to give the team a call and get some answers? Keep us updated as it might help someone in a similar position 😄

Renewable energy jokes never get old.
    M
    Rank 1
    megandrubyAuthor
    Rank 1
    April 30, 2025

    I have been in contact with the team, now just waiting for them to look into it.

      Peter E
      Super User
      Peter ESuper UserSolved
      Super User
      May 1, 2025

      Updated on 18/02/26 by Abby_OVO

       

      Just a thought here. Does your car still have connectivity with the Renault servers? When the car is three years old from the registration date the contract for the eSIM (R-Link) runs out unless it is renewed. You can find out by sending an email to

       

      r-link.helplineuk@renault.com

       

      giving your registration number (plate) for the car and they will check for you. Due to Brexit you are unable to do this on line (at a cost) and the very friendly and helpful team there can renew your subscription for free for at least another year.

       

      You can also call them on 0344 369 0000. Keep a record of those contact details.

       

      Peter

       

      I’ve managed to charge my zoe, the problem now solved I had to enable the charger and then it worked. I find the renault app doesn’t always work and have to keep uninstalling and installing it. As my charger is not compatible I have to get them all in sync.

       

      Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
        Peter E
        Super User
        Peter ESuper User
        Super User
        May 1, 2025

        In addition, if your R-Link subscription is renewed then also ask for the new MY ZE Connect activation code which is the 10 character code required for the Renault app. You probably got your original code (no longer valid) from the dealer.

         

        Peter

         

         

        Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
          M
          Rank 1
          megandrubyAuthor
          Rank 1
          May 1, 2025

          Thanks Peter, I have renewed my contract for the remote package as it had run out. Just waiting for the team to sort out why my Zoe i GT Line R135 ZE 50 which is 4 years old is not on the list, the only one on the list is Zoe X102VE ! I have to wait now could be up to 10 days

            Chris_OVO
            Community Manager
            Chris_OVO
            Community Manager
            May 2, 2025

            Hey ​@megandruby, 

             

            I’m glad to hear that ​@Peter E’s advice has helped you! Hopefully it’s not as a long a wait as they’ve forecasted for you. 

            Renewable energy jokes never get old.
            Peter E
            Super User
            Peter ESuper User
            Super User
            May 2, 2025

            The Zoe is my specialist subject. I'm asking for that if I ever get on Mastermind. Shouldn't have to pass on any question.

             

            ​@megandruby if you have any further questions fire away.

             

            Peter

             

            Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
              M
              Rank 1
              megandrubyAuthor
              Rank 1
              May 4, 2025

              I’ve managed to charge my zoe, the problem now solved I had to enable the charger and then it worked. I find the renault app doesn’t always work and have to keep uninstalling and installing it. As my charger is not compatible I have to get them all in sync.

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