I have been using the charge anytime since August but has suddenly stopped working. I tried deleting my car from the app and reregistering but my car is no longer on the list. Being a pensioner I find it difficult to cope with the technology, any ideas?
Updated on 18/02/26 by Abby_OVO
Just a thought here. Does your car still have connectivity with the Renault servers? When the car is three years old from the registration date the contract for the eSIM (R-Link) runs out unless it is renewed. You can find out by sending an email to
giving your registration number (plate) for the car and they will check for you. Due to Brexit you are unable to do this on line (at a cost) and the very friendly and helpful team there can renew your subscription for free for at least another year.
You can also call them on 0344 369 0000. Keep a record of those contact details.
Peter
I’ve managed to charge my zoe, the problem now solved I had to enable the charger and then it worked. I find the renault app doesn’t always work and have to keep uninstalling and installing it. As my charger is not compatible I have to get them all in sync.
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